Development Operations Analyst

Job description

What You'll Do Manage and develop a team of product designers across one or more product areas: setting expectations, running regular 1:1s, delivering honest feedback, and building individualized growth plans. Own the quality of design output from your team. You review work, lead critiques, and ensure what ships meets the standard, not just the deadline. Drive problem-solving across your team's portfolio. You help designers frame problems well, navigate ambiguity, and make good trade-offs under real constraints. Partner with Product Management and Engineering leadership to align design investment with product priorities. You're in the room where scope, sequence, and trade-offs are decided. Build and support a high-functioning team: hiring well, onboarding deliberately, creating psychological safety, and holding people accountable to high standards at the same time. Champion design system adoption within your team and ensure designers contribute back patterns and learnings that strengthen the broader system. Model the team's values and operating principles in how you lead, communicate, and make decisions, especially in challenging situations. Connect your team's impact to organizational strategy. You can articulate why the work matters in business terms, not just design terms. What You Bring 6–10 years of product design experience, with at least 2 years in a people management role leading designers in enterprise or B2B SaaS environments. Strong design craft and judgment. You don't need to be the best individual contributor on the team, but you need to know great work when you see it and be able to coach toward it. Experience building and maintaining high-performing teams: hiring, onboarding, developing talent, managing performance, and creating a culture where people do their best work. Ability to balance people leadership with delivery. You care about your team's growth and you care about shipping quality work on time. You don't sacrifice one for the other. AI fluency that extends into how you lead. You build AI into your team's practices, not as a mandate but as a standard. You coach designers on quality judgment when working with AI tools: when AI accelerates the work, when it produces generic output, and how to maintain craft standards regardless of how the work is produced. You model this in your own critiques and reviews. Clear, strategic communication. You align stakeholders, present team progress to leadership, and advocate for design investment with business rationale. Familiarity with design systems and how to drive adoption across a team without creating rigidity. What Could Set You Apart Strong management craft and design judgment are the floor. What separates candidates is how you're preparing your team for a discipline that's changing faster than most managers acknowledge. You've built AI fluency programs or practices within a design team. Not theoretical frameworks, but real changes to how your team works: new tools in the workflow, new quality criteria in critique, new expectations in hiring. You understand AI infrastructure well enough to help your team design for it: agent-driven workflows, MCP-style protocols, context-aware systems. You translate technical architecture into design implications for your team. You think about what AI means for the design management role itself. How does coaching change when a junior designer can generate 50 layouts in an hour? How do you evaluate craft when the production method is opaque? You have a point of view on these questions. A pragmatic, fail-fast disposition that you model for your team. You create the conditions for experimentation: low-stakes ways to try new tools, new processes, new approaches, and you extract learning from what doesn't work. Experience in enterprise domains like manufacturing, distribution, supply chain, or retail operations. Why Epicor Epicor powers the essential industries that keep the world moving: manufacturing floors, distribution centers, supply chains, and retail operations. As we accelerate investments in AI, platform modernization, and cross-product unification, the quality of design leadership determines whether the team scales with excellence or just with headcount. Joining Epicor means you'll build and lead a team that shapes products used by thousands of businesses daily, in an organization where AI-native practice is the expectation, career growth is structured and transparent, and management is treated as a craft, not a promotion. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners . Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Sumanth Godha (Sumanth Godha)