Development Operations Coordinator

Job description

The Development Operations Coordinator provides essential administrative and operational support to iMentor’s Development team. Reporting to the Vice President of Philanthropy & Development Operations, this role is responsible for maintaining accurate fundraising data, processing philanthropic gifts, supporting donor acknowledgments and reporting, and ensuring that Development staff have the timely and reliable information they need to effectively manage donor relationships and fundraising activity. The Coordinator will work extensively within Salesforce and other fundraising platforms to maintain strong data integrity and execute the day-to-day processes that keep the Development department running smoothly. This role is ideal for someone who enjoys detailed database work, takes pride in accuracy and organization, and finds satisfaction in providing excellent service and operational support to colleagues and donors. The Coordinator will work extensively within Salesforce and other fundraising platforms, and will also serve as a close partner to external relations leaders in building strong team culture and coordinating department-level meetings and communications. ### Gift Processing and Administration - Process philanthropic gifts and pledges accurately and promptly, including gifts received by check, EFT, stock, donor-advised fund, matching gift, and through other giving vehicles. - Maintain complete and accurate gift, pledge, payment, and donor information in Salesforce. - Prepare and process timely donor acknowledgment letters, receipts, and other gift-related correspondence. - Maintain accurate pledge schedules and payment information and support relationship managers with upcoming pledge payment reminders and follow-up. - Ensure corporate matching and volunteer donations and other specialized gift types are recorded accurately and include the appropriate donor and organizational information. - Produce regular gift reports and documentation, work closely with Finance to research and resolve gift discrepancies, and support accurate reconciliation of philanthropic revenue. - Identify and support opportunities to improve gift processing, acknowledgment, and reconciliation workflows. - Process Development team invoices, expense documentation, and American Express reports. ### CRM and Data Integrity - Maintain accurate and up-to-date donor, prospect, organization, gift, opportunity, contact, and engagement information in Salesforce. - Conduct routine data-quality reviews and cleanup to identify missing, duplicate, outdated, or inconsistent constituent information. - Ensure relationship managers have current contact information, giving history, engagement records, and other relevant data needed to effectively manage donor relationships. - Help troubleshoot routine Salesforce questions for Development team members. - Partner with appropriate internal staff when technical Salesforce changes or more complex database support are required. ### Reporting and Development Team Support - Generate recurring and ad hoc fundraising reports, lists, data exports, and invitation, solicitation, mailing, stewardship, donor, and prospect lists based on team needs. - Monitor shared Development communications, including the department’s general email inbox, and ensure inquiries are routed and addressed appropriately. - Provide administrative support for department-wide projects and activities in a timely and service-oriented manner as needed. - Conduct preliminary donor and prospect research and prepare profiles on an ad hoc basis to support relationship managers and organizational leadership. ### Events & Campaign Administration - Create and maintain fundraising and event pages within GoFundMe Pro, including the administrative infrastructure necessary to launch campaigns. - Maintain accurate campaign, participant, registration, donor, attendance, and engagement information across fundraising platforms and Salesforce. - Produce event and campaign progress reports and support post-event or post-campaign data reconciliation and reporting. - Support the Development team with other administrative event and campaign needs as assigned. ### Qualifications - 1–4 years of experience in nonprofit administration, development operations, fundraising administration, database management, customer service, or a related role. - Experience working regularly in a CRM or database environment; Salesforce experience strongly preferred. - Experience with nonprofit gift processing, donor databases, fundraising operations, or financial reconciliation preferred. - Strong attention to detail, excellent organizational skills, and a demonstrated commitment to data accuracy. - Strong customer-service orientation and genuine enjoyment of supporting colleagues and responding to requests thoughtfully and efficiently. - Ability to work carefully with confidential donor and financial information and exercise sound judgment and discretion. - Comfort working with Microsoft Excel and other common office and productivity tools and ability to learn and work within fundraising and technology platforms such as Salesforce and GoFundMe Pro. - Strong written and verbal communication skills, reliability, follow-through, and the ability to work independently while collaborating effectively across teams. ### Compensation & Benefits - Salary $55,000 – 60,000 commensurate with experience - Up to 100% employer funded comprehensive medical and dental coverage - 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually - 401K match up to 4% - Hybrid Home/Office/School working arrangement - Pre-tax commuter benefits - Dependent care and health care flexible spending plans - Flexible personnel wellness budget for reimbursements or marketplace purchases - Every staff member is eligible for organization-sponsored professional development annually - 1 hour of wellness time off per week for wellness activities of your choosing - 9 weeks of paid parental leave