Development Specialist, Operations, Texas Performing Arts

Job description

Job Posting Title: Development Specialist, Operations, Texas Performing Arts ---- Hiring Department: Texas Performing Arts ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes About Texas Performing Arts Texas Performing Arts at the University of Texas at Austin (TPA) is the nation’s largest and most active university-based performing arts center by annual attendance, budget, and number of events. Both an anchor institution in Austin’s arts landscape and a nationally significant presenter, TPA operates venues on the University of Texas at Austin campus including Austin’s largest theater, Bass Concert Hall. Its presenting includes Broadway in Austin; an international season of dance, theater, and music; and the Texas Welcomes series of national touring artists. Education is at the core of TPA’s programs, which serve more than 30,000 K-12 students and the 55,000 students of UT Austin. TPA employees receive UT Austin’s outstanding benefits package , including: 100% employer-paid basic medical coverage Retirement contributions Paid vacation and sick time Paid holidays Other services and perks Purpose The Development Specialist, Operations, provides administrative support for Texas Performing Arts’ Development activities. This position is responsible for administrative aspects financial tracking and reporting, data management, Texas Inner Circle (TIC) membership support, and project administration. Through effective and efficient management of development operations, the Development Specialist, Operations, enables Texas Performing Arts to exceed its fundraising goals and sustains a vibrant center for artists, audiences, and students. Responsibilities 1. Financial Tracking & Reporting: Lead on all Development department gift processing, coordinating with TPA Business Office and UT Gift Operations teams Implement and manage donor acknowledgements (for donors below $50K) Lead on Development department financial and data reporting Track and manage departmental pledge tracking and departmental finances (monthly, quarterly, annual) Track Membership and Annual campaigns (post-report and list pulls); serve as lead for membership auto-renewal and gift processing for twice-annual campaigns Serve as department lead for donor stewardship and implement annual stewardship activities for donors under $50K) Contracts POC for department (including corporate & UBIT support) 2. Data Management: Lead on database and CRM management across internal and external platforms, including Paciolan, Salesforce, and VIP Ensure clean, accurate donor data at all times Manage prospect research for members and performance ticketholders Manage donor credit lines across all donor levels and programs, serving as cross-departmental lead and coordinating with external and internal constituencies to ensure accurate donor credits across all communication channels. 3. Texas Inner Circle Membership Support: Implement all membership gift processing procedures Support membership campaign communications and program expansion, including annual acquisition mailing, renewals, and regular membership communications Communicate with Texas Inner Circle members, providing exceptional customer service and building strong relationships with key members and donors 4. Project Administration: Provide administrative support for department-wide initiatives Manage grant timelines, as appropriate 5. Consistently advance Texas Performing Arts’ goals of expansive and innovative programming, educational impact, and world‑class facilities & experiences across all defined responsibilities and other duties as assigned. Required Qualifications A Bachelor’s Degree. At least three years of work experience in development, nonprofit management, administrative assistance, special events, or a related field. Stellar writing and communication skills. Demonstrated proficiency in Word, Outlook, and Excel; Slack; Zoom. Demonstrated experience with data entry and database management. Proven ability to effectively maintain productive relationships and deliver valued services to multiple stakeholders with different requirements. Demonstrated positive attitude, flexibility with working assignments, and a willingness to learn and adapt. Self-starter and problem solver. Successful in collaborative team environments. Superior organizational skills and demonstrated ability to handle multiple tasks and deadlines in a fast-paced environment. Proven ability to identify needs and make appropriate decisions while working independently. Excellent customer service skills with experience maintaining customer focus and implementing continuous quality improvements. Must maintain strict confidentiality related to donors, clients, staff, and other organizational information. Demonstrated understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Must be authorized to work in the United States on a full-time basis for any employer. Preferred Qualifications More than the minimum required level of experience. Experience working in an arts or cultural organization. Experience working in a large, complex enterprise such as a research university or large non-profit or governmental organization. Two or more years of experience with complex data entry in a constituent management database. Two or more years of experience in assisting a fundraising or development program or providing complex program support. Proofreading and copy-editing experience. Working knowledge of UT Austin's policies and procedures. Experience with the UT VIP database, Paciolan ticketing system, or other similar systems for donor record management and performance ticketing. Interest in and strong commitment to the mission and programs of Texas Performing Arts. Familiarity with the Austin, Texas arts, cultural, entertainment, and education landscape. Demonstrated ability to solve complex problems within standardized policies and procedures. Salary Range $55,000+ depending on qualifications. Working Conditions Repetitive use of a keyboard at a workstation. Prolonged screen time. Physically able to lift and carry objects up to 30 pounds. Works independently and unsupervised on a regular basis. Work collaboratively as member of a team with people of varied backgrounds. Work with sensitive and confidential information, under pressure of rigid deadlines and time limitations, and with overlapping projects. Regular and punctual attendance at workplace with flexibility for early morning, evening and weekend work related to performances and special events. Work Shift Majority of shifts occur during UT Austin’s standard business day 7:00 AM – 6:00 PM. On occasion, some working shifts may include extended hours in connection with performances and events. A compensatory time program is provided. Occasional work-related travel may be required. Required Materials Cover letter detailing interest in and qualifications for this specific opportunity. Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor. References will not be contacted without prior approval of the candidate. Work samples may be requested if applicant advances to the interview stage. Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 . The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.