Device Support Specialist New Indications Germany - Thüringen area (m/w/d)

Job description

Device Support Specialist, New Indications Germany - Thüringen area (W/M) Field Based / Full Time / 1 year fixed term contract At Novocure, every role contributes to extending the lives of people living with cancer. As our new Device Support Specialist New Indications in Germany (Thüringen area), you’ll play a key part in this mission. WHAT YOU’LL DO The Device Support Specialist, New Indications is a key position within the Center of Excellence business unit, with a clinical trial patient focus. The primary role of this position is to support clinical trial oncology patients utilizing Tumor Treating Fields (TTFields) therapy in Germany. This is an exempt, full-time, field-based position reporting to the Snr, New Indications DSS Lead, EMEA. Continue to honor our “ Patient Forward” mission Manage administrative tasks– including expense reports, equipment management, SAP interactions, office supplies/ordering, and office logistics (as applicable) Facilitate clinical trial patient starts and CRM entries Conduct regular clinical trial patient visits and provide the following: Check technical status of devices and replace components as necessary Troubleshoot problems through a well-defined procedure Provide patient training and reinforce as applicable Perform data collection and analysis to offer feedback in the form of verbal communications or formal documentation Communicate usage number and evaluate extended breaks to optimize time on therapy Serve as technical interface between the Company and assigned medical centers Support SIVs and clinical trial patients as needed throughout Germany. Dedicate up to 80% of travel time to fulfill job responsibilities related to Site Initiation Visits and clinical patient support Understand protocol timelines and objectives for each active New Indication Serve as primary patient support by phone and in person as necessary, including beyond normal business hours and potentially weekends and holidays. Work independently while collaborating with cross functional team members Travel to patient homes and to physician offices ABOUT YOU Minimum of an Associate’s Degree (or equivalent work experience) required. Bachelor’s Degree preferred Experience as a Device Support Specialist (DSS) recommended Exhibit knowledge and understanding of clinical trial processes and clinical patient support Previous experience working with clinical trials and/or clinical patients a plus Demonstrate proficiency in DSS role and responsibilities including: Mastery of TTFields explanation and implementation to patients in the clinical trial and/or commercial setting Proven ability to work in a very dynamic organization with minimal supervision, good judgment, excellent written and oral communication skills and sound decision-making skills Impact/Influence on the broader organization. Contribute to the collective knowledge base through initiatives beyond normal DSS duties Proficiency in basic computer operations including but not limited to Microsoft Office, manipulating computer files, following test and troubleshooting procedures Bilingual in English and German Must have a valid driver’s license These additional qualifications are preferred: Ability to lift up to 20 pounds NOVOFLEX We offer a flexible, trust-based hybrid working model for most of our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days’ work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early or starting late occasionally, we trust you to balance your time in a way that works for both you and Novocure. ABOUT NOVOCURE Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success. Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers. Our patient-forward values – innovation – focus – drive – courage – trust – empathy If you're excited about this role, please apply.