Role Title: DevOps Support EngineerLocation: India RemoteAbout MediaRadarMediaRadar, equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands.With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage.We are looking for a DevOps Support Engineer who can manage high-volume service requests and IT tickets, serve as the first line of support for infrastructure-related tasks, and use AI tools and prompt engineering to accelerate ticket resolution while maintaining internal SLAs.What You'll DoTicket & Access ManagementExecute standard access requests across Azure Entra ID, AWS IAM, and GitHubManage repository access and maintain centralized Entra groups for project-based resource assignmentsTriage and resolve incoming “INTS” infrastructure and support tickets within defined SLAs (typically 5–10 business days)Cloud Resource OperationsProvision and manage cloud resources including storage accounts (S3, Blob), Key Vaults, and Virtual Machines using standardized Terraform templatesPerform OS-level maintenance such as storage cleanup, file permissioning, and basic server troubleshootingSupport cost-optimization efforts by ensuring proper resource tagging and right-sizing cloud instancesKubernetes SupportManage namespace-level access and resource allocations within KubernetesSupport developers with basic Kubernetes actions, including pod investigation and deployment verification via Argo CDFacilitate the onboarding of new projects into the Kubernetes ecosystemAI-Driven Workflow OptimizationUtilize AI coding agents (e.g., Claude) to generate scripts, validate Terraform plans, and troubleshoot infrastructure issuesApply prompt engineering techniques to interact with Model Context Protocol (MCP) servers for automated policy checks and compliance verificationContribute to the “Shared Services” knowledge base by documenting recurring solutions to enable developer self-serviceRequirementsWhat You've DoneBuilt foundational knowledge of AWS or Azure, including compute, storage, and networkingDeveloped an understanding of Kubernetes fundamentals, including namespaces, pods, and deploymentsGained proficiency using LLMs and applying prompt engineering techniquesDemonstrated the ability to triage technical issues and follow standard operating playbooksSpent 0–2 years in a technical support, IT, or junior cloud role
Role Title: DevOps Support Engineer
Location: India Remote
About MediaRadar
MediaRadar, equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands.
With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage.
We are looking for a DevOps Support Engineer who can manage high-volume service requests and IT tickets, serve as the first line of support for infrastructure-related tasks, and use AI tools and prompt engineering to accelerate ticket resolution while maintaining internal SLAs.
What You'll Do
Ticket & Access Management
- Execute standard access requests across Azure Entra ID, AWS IAM, and GitHub
- Manage repository access and maintain centralized Entra groups for project-based resource assignments
- Triage and resolve incoming “INTS” infrastructure and support tickets within defined SLAs (typically 5–10 business days)
Cloud Resource Operations
- Provision and manage cloud resources including storage accounts (S3, Blob), Key Vaults, and Virtual Machines using standardized Terraform templates
- Perform OS-level maintenance such as storage cleanup, file permissioning, and basic server troubleshooting
- Support cost-optimization efforts by ensuring proper resource tagging and right-sizing cloud instances
Kubernetes Support
- Manage namespace-level access and resource allocations within Kubernetes
- Support developers with basic Kubernetes actions, including pod investigation and deployment verification via Argo CD
- Facilitate the onboarding of new projects into the Kubernetes ecosystem
AI-Driven Workflow Optimization
- Utilize AI coding agents (e.g., Claude) to generate scripts, validate Terraform plans, and troubleshoot infrastructure issues
- Apply prompt engineering techniques to interact with Model Context Protocol (MCP) servers for automated policy checks and compliance verification
- Contribute to the “Shared Services” knowledge base by documenting recurring solutions to enable developer self-service
Requirements
What You've Done
- Built foundational knowledge of AWS or Azure, including compute, storage, and networking
- Developed an understanding of Kubernetes fundamentals, including namespaces, pods, and deployments
- Gained proficiency using LLMs and applying prompt engineering techniques
- Demonstrated the ability to triage technical issues and follow standard operating playbooks
- Spent 0–2 years in a technical support, IT, or junior cloud role
MediaRadar, now including the data and capabilities of Vivvix, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our innovative solutions enable clients to achieve peak performance with always-on marketing intelligence that spans the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business.WHY DO WE DO IT?Because we can. We’re not kidding! Because our customers are flooded with data, and we’ve got the skills and tools to help. And helping businesses solve problems, answer critical questions with our data, and be delighted with the outcome makes us proud of what we’ve built.The amount of data generated and collected in our world continues to grow exponentially, and as they say, if you’re not on that bus, you’re under it. At MediaRadar, we’ve been collecting, analyzing, and delivering insights distilled from huge amounts of data to publishers and advertisers since 2006. Our clients see us as a solution to their everyday challenges, not just another source of data.WHY DO OUR CUSTOMERS LOVE MEDIARADAR?Sure, we could tell you. But don’t take our word for it – see what MediaRadar customers have to say!WHY WILL YOU WANT TO WORK HERE?If you’re looking for an opportunity to work with other smart, ambitious people, to help build a company that invents market-leading SaaS solutions our customers rave about, you’ve come to the right place!We strongly value rolling up our sleeves and taking on challenges – and we do it in a fast-paced and fun environment. Get started, get involved, and make your mark: ideas come from everyone – especially newbies!
MediaRadar, now including the data and capabilities of Vivvix, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our innovative solutions enable clients to achieve peak performance with always-on marketing intelligence that spans the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business.
WHY DO WE DO IT?
Because we can. We’re not kidding! Because our customers are flooded with data, and we’ve got the skills and tools to help. And helping businesses solve problems, answer critical questions with our data, and be delighted with the outcome makes us proud of what we’ve built.
The amount of data generated and collected in our world continues to grow exponentially, and as they say, if you’re not on that bus, you’re under it. At MediaRadar, we’ve been collecting, analyzing, and delivering insights distilled from huge amounts of data to publishers and advertisers since 2006. Our clients see us as a solution to their everyday challenges, not just another source of data.
WHY DO OUR CUSTOMERS LOVE MEDIARADAR?
Sure, we could tell you. But don’t take our word for it – see what MediaRadar customers have to say!
WHY WILL YOU WANT TO WORK HERE?
If you’re looking for an opportunity to work with other smart, ambitious people, to help build a company that invents market-leading SaaS solutions our customers rave about, you’ve come to the right place!
We strongly value rolling up our sleeves and taking on challenges – and we do it in a fast-paced and fun environment. Get started, get involved, and make your mark: ideas come from everyone – especially newbies!
