Diagnostic Imaging Operations Supervisor

Job description

Why Join Us? At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more! Job Description: The Diagnostic Imaging Operations Supervisor is responsible for the administrative and operational oversight of imaging services, including patient access, scheduling, workflow management, staff development, and operational performance. This position partners with providers, clinic teams, and organizational leadership to support efficient operations, appropriate imaging utilization, service excellence, and strategic growth initiatives. Clinical oversight of imaging procedures is provided by appropriately licensed imaging personnel. Primary Duties & Responsibilities: · Oversee the daily operations and administrative functions of the imaging department. · Supervises and develops imaging support personnel, including scheduling, patient access, and administrative staff. · Ensures efficient workflows that support patient access, operational performance, and customer service excellence. · Collaborates with providers, operational leaders, revenue cycle teams, and clinical staff to achieve departmental objectives. · Monitors departmental performance and implements process improvements to enhance efficiency, service, and financial performance. · Supports departmental growth initiatives, business development activities, and strategic objectives. · Assists with budgeting, resource planning, staffing, and operational reporting. · Maintains compliance with organizational policies, regulatory requirements, and departmental procedures. · Participates in quality improvement efforts and supports accreditation and operational readiness initiatives. · Develops and delivers education, training, and operational guidance to providers, clinical staff, and office personnel to promote accurate imaging orders, efficient workflows, and adherence to departmental processes. · Performs additional duties and responsibilities as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Qualifications: · Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or related field preferred. · Three to five years of healthcare operations, patient access, scheduling, imaging, or related healthcare management experience preferred. · Prior supervisory or leadership experience preferred. · Experience with healthcare operations, patient scheduling, insurance verification, authorization processes, or revenue cycle activities preferred. Knowledge, Competencies & Skills: · Exceptional customer service skills. · Strong attention to detail, a willingness to learn & the ability to stay organized. · Proficient knowledge of medical terminology. · Strong communication skills, both verbal & written. · Proficient computer software and database skills. · Comfortable working in a fast-paced environment. · Very comfortable asking probing questions to patients. · Must demonstrate a caring, compassionate, and patient attitude. · Maintain HIPAA compliance. · Superior leadership, team building, multitasking, and proactive problem-solving. Direct Reports: · N/A Travel: · Must have the ability & willingness to travel to other sites as necessary within a geographic region. Physical Requirements for the Job: · Regularly required to sit and stand for extended periods. · Involves standing, sitting, walking, bending, stooping, and twisting. · Requires full range of body motion, including manual and finger dexterity and eye-hand coordination. · Occasionally lifts and carries items weighing up to 20 lbs