Dialog Management Specialist

Job description

YOUR RESPONSIBILITIES: Handle incoming online customer inquiries timely and efficiently Analyze inquiries and follow up to identify marketing qualified leads Create and manage leads in the CRM system Analyze customer needs, collect, measure, and interpret data, and provide recommendations to improve customer experience and lead management processes Propose improvements, identify automation opportunities, and lead or participate in their implementation Maintain regular communication with marketing, sales, and customer service team members worldwide YOUR PROFILE: Education : High school diploma or University degree in Business Management, Marketing, Communications, or a related field is an advantage Experience : 2+ years of professional experience in customer service, marketing, sales, or ideally a combination of these areas; experience with social media management is an advantage Required Skills : Good knowledge of Microsoft 365; experience with CRM systems such as Salesforce or ServiceNow is an advantage; ability to analyze data, identify trends, and propose process improvements Languages : Fluency in English (B2/C1 level), good knowledge of German (B2 level) is an advantage Competencies : Strong verbal and written communication skills, reliability, proactive approach, analytical thinking, ability to work independently as well as collaboratively within a team, and strong problem-solving skills WE OFFER: Work that is meaningful and has a real, positive impact on the sustainability of the planet through products we develop and manufacture Salary starting from 40 000 CZK based on your experience plus yearly bonus 6 weeks of vacation 14 400 CZK net per year for Cafeteria Meal vouchers of 150 CZK/months (Brno) or canteen (Nová Ves) Pension Insurance contribution 2,6 % Other interesting benefits (up to 4.750 CZK per year as contribution for public transportation in Brno, etc.) Pleasant working environment: coffee and a wide range of tea, relax room / work out zone Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well A real opportunity for career growth and possibility to learn from experienced colleagues Internal and external trainings, LinkedIn Learning Are you interested in this opportunity? Please send us your current CV as soon as possible. We would also welcome a few words about what resonates with you in this job opportunity. We will carefully review every CV. If it meets the specified requirements, we will contact you by phone to discuss further details. Otherwise, you will receive a written notification from us. Please note that this role does not include relocation support. Candidates must be able to work from the stated location using their own arrangements.