Diamond Sales Expert - Chicago

Job description

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon. We’re excited to be looking for a Diamond Sales Expert to join our growing team. You’ll be a trusted advisor in the customer journey and play an integral part in growing the retail experience at VRAI. This role is perfect for you if you thrive on building strong customer relationships and creating a memorable experience for life's special milestones. You love selling and diamonds that are created sustainably, and are excited to join a nimble team to in turn, help grow the VRAI brand. ### Responsibilities - Be a trusted advisor to clients and prepare personalized consults demonstrating our sustainably created diamonds and VRAI jewelry, then following up to close the sale. Act as an ambassador of the VRAI brand and our values, and assist them with jewelry selection, diamond education, jewelry care, and company policy (returns, upgrades, resizes, etc). - Be sales-driven and a key contributor to company growth by maintaining a calendar of virtual and in-person appointments, managing your lead pipeline, and nurturing/developing leads. - Join a team of high-performing luxury sales professionals committed to offering first-in-class service remotely and in showroom. - Work collaboratively with other showroom and virtual sales team members on clienteling and custom design projects. - Work collaboratively with the larger sales team on clientelling, sharing customer trends and product feedback to continuously improve the overall customer experience. Will also collaborate with VRAI marketing and product team on product launches, in-store events, press days, activations, and influencer hosting. ### Requirements - **Sales Excellence:** Proven ability to close sales in a high-volume e-commerce or retail environment; a **mandatory history of selling diamonds** is required. - **Industry Expertise:** Strong background in jewelry; candidates who are Certified Gemologists from a reputable institution are highly preferred. - **Professional Skills:** Must be independent, motivated, and well-organized with exceptional writing and interpersonal communication skills. - **Personal Attributes:** Seeking a compassionate, positive, and patient "people-person" who is also highly technologically savvy. - **Schedule Requirements:** Full commitment to a non-traditional schedule is required; you **must** be available to work every Saturday and Sunday.