Digital and IT Manager - Business Systems and Products

Job description

Job Title Digital and IT Manager - Business Systems and Products Reporting to Chief of Staff Location Karachi, Pakistan OR Gurgaon or Mumbai, India, OR London, United Kingdom **ROLE OVERVIEW** The British Asian Trust (BAT) is in a dynamic and exciting period of growth. This role will play a vital role in the organisation’s development as we build a technology function to support our growth. We are looking for a hands-on, self-starting Product Manager to own the strategy, development, and day-to-day management of our core business systems, and support us in rolling out AI tools across the organisation. This is a role for someone who thrives in a small team, is comfortable operating autonomously, and isn't afraid to roll up their sleeves. You'll move fluidly between strategic thinking and practical delivery — whether that means configuring a Salesforce workflow yourself, writing a technical specification for a vendor, or presenting a platform roadmap to senior leadership. **KEY RESPONSIBILITIES** **Product Strategy & Ownership** - Define and own the product strategy for the organisation's core business systems (Microsoft 365, Salesforce, Atlassian), ensuring alignment with organisational goals - Act as the primary product owner for cross-platform initiatives, ensuring seamless integration, scalability, and long-term sustainability - Lead roadmap development and governance, balancing quick wins with strategic investments - Stay ahead of vendor product roadmaps and industry trends to recommend innovative features, automation opportunities, and best practices **Stakeholder Engagement & Requirements** - Partner with senior stakeholders to identify business needs, translate them into clear technical requirements, and prioritise system enhancements - Support the mapping and development of business processes, working closely with colleagues to understand current workflows and design improvements - Drive user adoption, change management, and training programmes to maximise the value and ROI of each platform **Hands-On Delivery** - Get directly involved in system configuration, customisation, and integration work where appropriate — this is not a purely strategic role - When specialist development is required, scope the work clearly, select and manage vendors or contractors, and ensure quality delivery on time and on budget - Collaborate across the organisation to deliver system improvements and integrations that streamline workflows and improve user experience - When specialist development is required, scope the work clearly, select and manage vendors or contractors, and ensure quality delivery on time and on budget - Collaborate across the organisation to deliver system improvements and integrations that streamline workflows and improve user experience **Vendor & Partner Management** - Oversee vendor and partner relationships, including licensing, renewals, support agreements, and external consultancies - Manage vendor delivery, holding partners accountable for quality, timelines, and value for money **Data Governance, Security & Compliance** - Develop and maintain robust data governance, security, and compliance frameworks across all systems - Ensure platforms are configured and used in line with organisational policies and regulatory requirements **Performance & Continuous Improvement** - Monitor platform performance, usage, and system health using analytics and user feedback - Use data to inform continuous improvement and demonstrate the impact of system investments **Key relationships** Internal: Director of Fundraising; Head of Programme Fundraising; Programme Fundraising Manager; Head of Programmes; Programmes staff in-country and the UK; Fundraising Team; Communications Team **External:** BAT funding partners, including Trust and Foundations, corporate and statutory donors, Programme Partners including; NGO’s, private sector companies and academic institutions BAT Service Providers, such as IT and database support **Job related Knowledge Skills and Experience** **Essential:** - Demonstrable experience as a Product Manager, Product Owner, or Business Systems Lead covering multiple platforms - Hands-on experience with Microsoft 365 and Salesforce - Ability to work at both strategic and tactical levels — comfortable presenting a roadmap to leadership and then configuring a workflow the same afternoon - Strong technical aptitude — able to do configuration, low-code/no-code development, and basic integrations yourself - Proven experience scoping work for and managing external vendors/developers - Excellent stakeholder management skills, with the ability to translate business needs into technical solutions and vice versa - Experience with process mapping and business process improvement - Strong understanding of data governance, security, and compliance principles - Self-directed, proactive, and comfortable working with minimal supervision in a small team **Desirable** - Salesforce Administrator or Platform App Builder certification - Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI) - Atlassian administration experience (Jira/Confluence configuration, workflows, automation rules) - Experience with integration tools (e.g. Zapier, MuleSoft, Power Automate, Jira Automation) - Experience implementing AI tools and platforms - Background in change management methodologies - Experience in the not-for-profit, grant-making, or public sector **Key Competencies required for the role:** - **Ownership & autonomy** — takes full responsibility and drives things forward without waiting to be asked - **Pragmatism** — finds the simplest effective solution, not the most elaborate one - **Versatility** — moves comfortably between strategy, stakeholder engagement, and hands-on delivery - **Communication** — explains technical concepts clearly to non-technical audiences and translates business needs into technical requirements - **Collaboration** — works effectively with colleagues, vendors, and partners despite being part of a small team - **Continuous improvement mindset** — always looking for ways to make things work better