Digital Banking Support Representative (Full-Time)

Job description

## **We are changing FINANCE to finance CHANGE!** At **Climate First Bank**, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in **St. Petersburg, Winter Park, Mount Dora**, and a growing **digital presence**, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, **Climate First Bancorp**, we are also powered by OneEthos. **OneEthos** operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. ### **Join the Movement** We’re seeking **driven, mission-aligned** individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of **goal-setters, go-getters, problem solvers, thought leaders, and changemakers**. We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. ### **Thrive at Climate First Bank** At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. **Please note that benefit eligibility varies by employment status and that benefits for part-time employees may differ from those listed below.** **Compensation** **—**In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. **Health Coverage****—**100% employer-paid for employees; employer contribution for dependents by Us - **Medical, Dental & Vision Insurance** - **Health Savings Account (HSA)** - **Free Telemedicine access via Teladoc** **Financial Wellness & Wealth Building** - **401(k) with 6% Employer Match —** No Vesting Period. - **Employee Stock Options** - **Exclusive Employee Banking Perks** - **0% Financing for Employee Solar Loans** - **Employee Only Mortgage Product**with exclusive interest rates and terms. - **0% Financing for Eligible Electric Vehicles (EVs)** - **Referral Incentives** **Generous Paid Time Off** - **2–4 Weeks of Vacation** based on officer level plus additional tenure-based time. - **64 Hours of Paid Sick Time**for all full-time employees. **Protection & Peace of Mind** - **Company-Paid Life Insurance** - **Short- & Long-Term Disability Insurance** - **Voluntary Life, Accident & Critical Illness Coverage** - **Employee Assistance Program (EAP)**with free counseling, legal, and financial services. **Now Hiring: Digital Banking Support Representative (Full-Time)** We’re seeking a **FT Digital Banking Support Representative** to be on the front lines of delivering exceptional support, serving as the first point of contact for digital banking clients and resolving Tier 1 inquiries with speed and care. You’ll customers through online banking tools, troubleshoot access issues, and support a seamless digital onboarding experience. You’ll collaborate across teams, manage inbound and outbound communications, and contribute to deposit growth while stepping in to assist with new account openings when needed. Success in this role means bringing energy to every interaction, driving digital adoption, and delivering a standout client experience that meets key performance and satisfaction goals. **What You’ll Contribute:** **Customer Support & Digital Experience** - Respond to Tier 1 inbound calls and emails for online banking access, login assistance, digital application issues, and general account inquiries. - Provide Tier 1 technical support and basic troubleshooting for mobile and online banking platforms. - Deliver timely, solution-oriented customer service across inbound and outbound interactions to ensure a seamless digital experience. **Sales Support & Client Growth** - Identify cross-sell opportunities and conduct outbound calls to support deposit growth and non-interest income. - Assist with overflow requests to open new consumer deposit accounts and establish customer profiles. - Support marketing campaigns and digital banking initiatives, driving adoption and customer engagement. **Operations, Compliance & Performance** - Maintain accurate documentation of customer interactions and call records within the CRM system. - Verify submitted information during digital onboarding to ensure compliance with bank policies and guidelines. - Monitor and achieve performance metrics including First Call Resolution, Customer Satisfaction, and Cross-Sell Conversion Rate. - Promote the Bank’s mission and values through community engagement and advocacy for clean energy solutions. **Champion Our Mission, Protect What Matters** - Adopt a commitment to environmental, social, economic, and racial justice. - Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training. - Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. - Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity. **What Makes a Stand-Out Candidate:** **Experience & Education** - Progressive experience in a client centric, high-volume role, ideally in a remote environment. - Comprehensive experience in a client centric, high-volume role, ideally in a remote environment. - Proven, consistent achievement of business growth goals and financial targets. **Entrepreneurial Self-Starter -** You take charge of your work product and take pride in delivering consistently great and measurable results. You learn quickly, solve problems efficiently, and work well independently, under limited direction and supervision, exercising independent judgement, referencing available resources, and demonstrating a high level of accuracy and attention to detail. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance. **Organization & Efficiency-** You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency. **Master Communicator-** You communicate with confidence, precision, and professionalism. You listen deeply, respond thoughtfully, masterfully build relationships, and develop business with strong influencing and decision-making skills. Above all, you exhibit tenacious focus on delivering. **Banking & Fintech Acumen -** You are highly educated in financial products and services, applicable regulations and laws or willing to pursue education promptly. You also possess strong overall business acumen and an understanding of consultative sales. **Tech-Forward and Analytical Thinking -** You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies. **Commitment to Being a Team Player -** You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You’re dependable and always happy to lend a hand where needed. **The Work Environment:** - Remote role within the United States; Eastern Standard Hours. - Occasional U.S. travel for company events. - Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance. - Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. **The Hiring Process:** Applications must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team. Our process follows the **Topgrading Methodology** — we hire A-Players through a structured, transparent process that includes: - Cognitive and personality assessments - An application form spanning your full education and work history - 3 conversation stages with key team members- get to know us! - Credit and background checks conducted before the final interview - Final Step: Connect us with former mentors and managers of our choice for reference chats. We do not offer visa sponsorship and will not pursue candidates without valid work authorization #### Equal Opportunity Statement: ###### At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. ###### Equal Opportunity Employer/Disability/Veterans ###### E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9