Digital Care Advanced Practice Provider (NP or PA) - Responsive Care

Job description

Job Description This role is fully remote and must be located within one of the contiguous 50 states. You must be able and willing to work 4-10 hour shifts per week with working hours of 8am-6pm MST/PST, but we will considering working hours on EST/CST. A bit about this role: The Digital Care Program and the Responsive Care Department are redefining how we connect with patients by delivering exceptional clinical care entirely through chat and other digital channels. Our mission is to meet patients where they are — online, in real time, and with the same compassion, expertise, and partnership they would expect in person. As an Advanced Practice Provider (NP or PA) focused on Digital Care, you will be a cornerstone of this mission. You’ll provide holistic, empathetic care to patients across multiple geographies, leveraging your clinical expertise and keen attention to detail to ensure their needs are understood and addressed. Digital Care APPs are not just providers; they are trusted partners, guiding patients through symptom management, chronic disease care, medication review, and coordination across their broader healthcare teams within and outside of Devoted — all within a digital-first experience. This role requires the agility to respond to real-time patient demand, manage evolving digital workflows, and flex across Responsive Care programs while maintaining exceptional clinical quality, safety, and patient experience. What Makes a Digital NP at Devoted Special: You are unmatched in clinical expertise, yet every interaction is guided by empathy and partnership. You anticipate patient needs, solve problems proactively, and go above and beyond at every step. You treat every patient as a whole person, considering both clinical and personal priorities. You are an expert in service, turning digital touchpoints into meaningful, human-centered care experiences. Required skills and experience: APP with three or more years working with experience in primary care, house calls, internal medicine, family medicine, geriatrics, palliative care and/or urgent care. Ability to review AI-generated responses for clinical accuracy and safety. Licensure and certification For Nurse Practitioners: active and in-good-standing RN and APRN licenses. For Physician Assistants: an active and in-good-standing Physician Assistant license. Role licensure and certification in good standing is required and the ability to get licensed in requested states within 90 days of hire date, starting at offer letter signing. You will be required to get licensed in additional states as needed. We believe in making it easy for you to focus on patient care. Devoted Health will cover all costs and provide full administrative support for obtaining and maintaining licenses in all required states. Desired skills and experience: Prior virtual care or telehealth experience preferred, with passion for engaging patients digitally. Experience working in real-time, queue-based, or high-volume telehealth clinical environments. Experience collaborating with interdisciplinary care teams and coordinating care remotely. Comfort managing complex or vulnerable patient populations in a digital-first setting. Ability to thrive in a fast-paced, rapidly evolving environment with flexibility and curiosity. Responsibilities and Impact will include: Deliver exceptional, empathetic clinical care through real-time and asynchronous chat and other responsive care channels, supporting both the digital patient population and evolving queue-based needs across Responsive Care Department and the broader organization. Manage multiple concurrent and asynchronous patient conversations while maintaining clinical accuracy, timely documentation, and reliable follow-through. Guide and oversee patients’ medical management using a holistic framework (including the 5M approach: Mind, Mobility, Medications, Multicomplexity, Matters Most). Collaborate closely with patients’ primary care providers, specialists, and other teams such as pharmacy and specialty care to ensure continuity and comprehensiveness of care. Support patients’ care coordination with their family members and caregivers when appropriate, ensuring alignment with the patient’s priorities and goals. Provide thorough assessment, clinical guidance, and follow-up in response to patient-reported symptoms, medication questions, lab results, or new health concerns. Recognize when a patient’s needs cannot be safely or effectively addressed through chat and facilitate escalation to telephone, video, in-person, urgent, or emergency care as appropriate. Maintain ownership of patient needs through resolution or a clear, documented handoff. Maintain meticulous, accurate, and timely digital documentation in the electronic health record (EHR) in compliance with legal, ethical, and telehealth regulations. Continuously identify opportunities to improve patient experience and outcomes, leveraging digital workflows and proactive communication. Contribute to the improvement of digital workflows, standardized responses, escalation pathways, and quality standards. Occasionally support broader Devoted Medical service lines in line with program growth and team needs. Provide flexible clinical coverage across Responsive Care Department queues and on-call services as patient demand and operational priorities evolve. Adhere to all relevant laws, regulations, and industry standards, including patient privacy and telehealth regulations. Salary Range: $120K-155K base range plus performance based bonus paid out quarterly or annually ($10K-$20K) for a total comp range of $130K-170K Employer-sponsored health insurance and dental and vision plan with low or no premium The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience. Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.