Digital Channel Manager

Job description

The Digital Channel Manager plays an important role in shaping how TAL supports and communicates with existing customers through clear, accessible and reliable digital experiences. As part of the Digital and Communications Platform team, this role helps bring customer information to life across TAL’s digital channels, ensuring people can find what they need when it matters most. By supporting content across TAL, Asteron and alliance partner websites, the role contributes to TAL’s broader purpose of protecting people and helping Australians feel confident about their future. It is a meaningful opportunity to make everyday customer interactions simpler, more helpful and more connected, while playing a key part in the ongoing evolution of TAL’s digital presence. In this role you will: Shape clear, accessible digital content that helps customers find the information they need. Deliver accurate, compliant web updates across TAL, Asteron and alliance partner channels. Support the successful migration to Contentful by improving content quality and platform readiness. Strengthen customer self-service experiences through reliable portal content and document management. Use performance insights to identify opportunities that improve digital content effectiveness. Embed governance, accessibility and risk standards across all customer-facing digital content. Bring 2+ years’ experience in digital content, web production or CMS management. Apply hands-on CMS experience to create accurate, accessible and well-managed web content. Write and edit clear, plain-language content that supports consistent customer experiences. Use strong attention to detail to maintain quality across content, formatting and documentation. Coordinate effectively with stakeholders to support timely content approvals and delivery. Contribute relevant education in digital media, communications, marketing or equivalent practical experience. TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately . Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle Work with experienced and skilled colleagues who support and inspire one another to achieve collective success Why join us? Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.