Digital Demand & Delivery Manager – Web & Marketing Operations

Job description

Anticipated Contract End Date/Length: 12 months, with potential to extend Working hours: 40 hours per week. This role follows UK business hours (typically 9:00–17:30 UK time), which is approximately 11:00–19:30 South Africa time depending on daylight savings . We are seeking a Web Publishing Lead, Demand Management to work with our client in the global financial markets infrastructure and data industry, driving the intake, prioritisation, planning, and coordination of digital and web-related business demand across strategic marketing platforms. This role sits at the intersection of business demand, delivery planning, governance, and stakeholder management, ensuring that digital work is prioritised based on true business value, regulatory obligations, risk, and operational impact — rather than urgency alone. What you will do: Act as the central point of intake and triage for digital and web-related business requests across multiple stakeholder groups. Partner with senior business, marketing, communications, and digital stakeholders to understand the true business value, regulatory importance, and operational risk associated with incoming requests. Facilitate structured prioritisation and decision-making processes to ensure resources are allocated to the highest-value and highest-risk activities. Challenge scope, timelines, assumptions, and priorities where necessary while maintaining strong stakeholder relationships and trust. Translate loosely defined business requests into clear, actionable, and comparable priorities for delivery teams. Develop realistic, milestone-based delivery plans that clearly define timelines, dependencies, stakeholder responsibilities, approvals, and content readiness requirements. Coordinate delivery expectations across multiple concurrent initiatives, balancing commercial priorities with governance, regulatory, and operational considerations. Support the evolution of demand management and intake processes to improve visibility, accountability, prioritisation, and sustainable delivery practices. Ensure stakeholders understand their responsibilities and dependencies required to achieve agreed delivery timelines. Work closely with digital, publishing, UX, technology, and marketing teams to align planning, sequencing, and delivery expectations. Support governance and reporting processes related to prioritisation, backlog management, delivery milestones, and operational risk. Promote structured prioritisation frameworks and transparent trade-off discussions to reduce reactive work and unsustainable delivery practices. Bachelor’s degree or equivalent combination of education and directly related experience. Significant experience within digital demand management, web governance, publishing operations, delivery coordination, or enterprise digital planning functions. Proven experience working within complex enterprise or regulated B2B environments. Demonstrated experience managing intake, prioritisation, backlog coordination, or governance processes across multiple stakeholder groups. Experience working with senior leadership, business stakeholders, and cross-functional delivery teams. Previous experience within financial services, financial markets, or similarly regulated industries is preferred. Proven experience operating within demand management, intake management, prioritisation, or digital governance functions. Strong ability to assess and balance business value, regulatory obligations, reputational considerations, operational risk, and commercial priorities. Demonstrated experience working with senior stakeholders and confidently challenging requests, priorities, timelines, or scope where appropriate. Strong analytical and problem-solving skills, with the ability to compare and prioritise competing requests using structured frameworks and objective criteria. Experience developing milestone-based delivery plans with clear ownership, dependencies, and stakeholder accountability. Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship. HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements. We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted. HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.