Digital Employee Experience Lead

Job description

The Impact You'll Make As our Digital Employee Experience Lead , you will play a key role in establishing Digital Employee Experience (DEX) as a strategic capability built on employee research, experience insights, and data driven decision making. You will lead employee research and insight practices, including employee personas and archetypes, journey understanding, behavioral insights, and experience measurement to enable business and technology teams to make better employee centered decisions. Your impact: you will help Digital & IT understand employee needs, identify friction, prioritize improvements, and shape digital experiences that are useful, intuitive, and valuable. By connecting employee research, behavioral insights, technology performance, adoption, productivity, and business value, you will enable teams to make better employee centered decisions through common governance, measurement, and experience practices. You will collaborate with product managers, product owners, platform owners, service teams, support functions, and leaders, taking ownership of DEX frameworks, governance, measurement, and research practices, helping us move toward a more employee centered, insight driven, and business value focused digital workplace. Apply now and join our global team that combines human insight, data, and technology to help Danfoss realize the full value of digital transformation! The role is located in Sofia, we strongly prefer onsite presence (with hybrid mode possibility). Our address is 41 Rozhen blvd.-Nadezhda Distr., Building 9- 1271 Sofia. What You’ll Be Doing Establish and mature the Digital Employee Experience capability across Digital & IT, including frameworks, standards, governance models, and best practices. Lead employee research and insight practices that help teams understand employee needs, behaviors, pain points, and digital experience opportunities. Create visibility into employee sentiment, technology performance, adoption, productivity, usability, and business outcomes through experience measurement and data driven insights. Translate employee research, feedback, telemetry, service data, and operational insights into actionable recommendations and improvement opportunities. Promote end to end employee journey thinking and help teams apply DEX and UX research principles consistently across products, services, platforms, and support functions. What We're Looking For Experience leading strategic UX research, employee experience, service design, or journey research initiatives that influence business and technology decisions. Experience turning qualitative and quantitative insights into strategic recommendations that influence decisions, priorities, and experience outcomes. Experience establishing capabilities, governance models, frameworks, research practices, or operating standards. Strong stakeholder management, facilitation, synthesis, storytelling, and influencing skills, with the ability to drive alignment across organizational boundaries. Understanding of digital workplace technologies, employee journeys, adoption, usability, productivity, business value realization, and emerging AI capabilities. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits on top of your salary. More details shall be provided during the recruitment process. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. #LI-AB1 #LI-Hybrid Our Commitment to Transparency Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Want to know more? Please visit our FAQ Page . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.