Digital Imaging Technician

Job description

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Fame House, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Fame House powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration, both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more. How we LEAD Merchandise and e-commerce is part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent. At Digital Creative & Expereince, exceptional content starts with exceptional execution. Across artist campaigns, e-commerce experiences, product launches, social content, and brand storytelling initiatives, our Content & Experience team creates visual experiences that connect artists, brands, and audiences around the world. As content production continues to evolve, the importance of technical excellence, workflow consistency, and media integrity has never been greater. The Digital Imaging Technician plays a critical role in ensuring productions operate efficiently, assets are captured and managed correctly, and creative teams can move confidently from production through post-production without compromise. This role sits at the intersection of technology, production, and creative execution, helping ensure every production is built on a foundation of reliability, quality, and operational excellence. How You’ll CREATE The Digital Imaging Technician is responsible for managing technical production workflows, media handling, imaging integrity, and on-set technical operations across Content & Experience productions. Working closely with Directors of Photography, Producers, Editors, Photographers, Camera Operators, and Post Production teams, this role ensures assets are captured, processed, backed up, organized, and delivered according to established technical standards and production requirements. Beyond supporting individual productions, the Digital Imaging Technician contributes to the development of scalable production workflows, technology standards, and technical best practices that improve efficiency, consistency, and quality across the organization. This role combines deep technical expertise with strong operational discipline and problem-solving skills, serving as a trusted technical partner throughout the production lifecycle. Technical Production Operations Lead technical workflow management across video, photography, and hybrid productions Establish and maintain media management standards throughout production activities Configure and manage camera, monitoring, recording, and data systems Ensure technical consistency across production environments and projects Support Directors of Photography and camera teams with technical setup and troubleshooting Monitor image quality, color accuracy, exposure consistency, and recording integrity throughout productions Ensure production assets meet technical specifications and quality requirements Media Management & Asset Integrity Manage ingestion, verification, organization, and backup of production assets Maintain secure and reliable media management workflows Ensure all footage, photography, and production assets are correctly archived and documented Establish redundancy and backup procedures that protect asset integrity Coordinate asset handoff processes between production and post-production teams Maintain file naming, metadata, and organizational standards Workflow Development Develop and improve production-to-post-production workflows Establish technical standards and best practices across content production Identify opportunities to improve efficiency, consistency, and scalability Support implementation of new production technologies and systems Collaborate with Editors and Post Production teams to optimize delivery workflows Ensure production pipelines support evolving business and creative requirements Technical Leadership Act as the primary technical resource on production sets and studio environments Troubleshoot equipment, workflow, and technical issues during production Provide guidance on formats, codecs, color workflows, and media management practices Support training and onboarding related to production technology and workflows Partner with Grip & Equipment, Production, and Creative teams to ensure operational readiness Contribute to future planning around production technology investments and capabilities Bring Your VIBE 4-8 years experience in digital imaging, technical production, post-production workflows, broadcast operations, or related production environments Strong understanding of camera systems, recording formats, codecs, color management, and digital imaging workflows Experience supporting video, photography, ecommerce, campaign, and content productions Knowledge of media management, backup systems, storage solutions, and asset workflows Experience working with post-production teams and editorial pipelines Strong troubleshooting and technical problem-solving abilities Exceptional attention to detail and process discipline Ability to remain calm and solution-oriented in fast-paced production environments Strong communication and collaboration skills Passion for technology, production, innovation, and content creation Success Looks Like Production assets are consistently secure, organized, and technically accurate Productions operate efficiently with minimal technical disruption Camera and production teams trust technical guidance and workflow support Asset handoffs between production and post-production are seamless Technical standards are maintained across all productions Workflow improvements drive efficiency, consistency, and scalability Content quality is protected through strong technical leadership and operational excellence Perks Playlist: Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer): Comprehensive medical, dental, and vision coverage Including 100% coverage for out-patient in-network mental health services Fertility coverage for eligible medical plan participants Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) Student Loan Repayment Assistance and Tuition Reimbursement 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Company Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day) Generous paid parental leave for every type of parent Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish Job Category: Creative, Design & Production