Digital Implementation Specialist II

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Implementation Specialist II based in the United States.** As a Digital Implementation Specialist II, you will configure and maintain complex software projects tailored to the unique requirements of entertainment productions. You will play a key role in ensuring accurate, consistent, and efficient implementation across a high volume of concurrent projects. Working within a technically focused implementation team, you will navigate sophisticated software settings, manage setup requests, and resolve configuration challenges. You will collaborate with project managers, developers, and implementation colleagues to maintain quality standards and continuously improve workflows. Your attention to detail and systematic approach will help production teams benefit from reliable digital tools for payroll, accounting, and business operations. You will also contribute to team development by sharing technical knowledge, supporting new specialists, and helping identify opportunities for platform improvement. This remote opportunity is ideal for a process-driven professional who enjoys technical problem-solving, mastering configurable software, and delivering precise results in a fast-paced environment. ### Accountabilities: - **Software Implementation and Configuration:** Execute high-volume, complex software setups based on individual production requirements, ensuring configurations are accurate, complete, and aligned with established standards. - **Request and Ticket Management:** Manage incoming setup requests and written support tickets, prioritizing competing assignments while maintaining high levels of accuracy, productivity, and timely completion. - **Workflow and Process Compliance:** Follow established procedures, project checklists, and Asana workflows to ensure consistent execution, reliable documentation, and adherence to implementation standards. - **Issue Resolution and Escalation:** Investigate configuration challenges, identify appropriate solutions, and escalate technical issues to the relevant team members when additional expertise or development support is required. - **Ticketing System Administration:** Use Intercom to organize, track, prioritize, and resolve setup requests efficiently, maintaining clear records throughout the implementation process. - **Development Feedback and Bug Reporting:** Document software defects, configuration limitations, and user-reported issues, submitting development requests to support troubleshooting and continuous platform improvement. - **Quality Assurance and Internal Audits:** Partner with the Digital Project Manager to conduct internal audits, review project checklists, identify configuration inconsistencies, and maintain quality across the platform. - **Team Training and Knowledge Sharing:** Train and support new Implementation Specialists, share configuration best practices, and help colleagues develop the technical expertise required to complete setups independently. - **User Communication Support:** Assist with planning and coordinating user communications when needed, ensuring technical information is clear, accurate, and appropriately documented. - **Technical Account Management Support:** Occasionally provide technical input to support Technical Account Management activities, particularly when validating setup accuracy, while primary client-facing communication remains with account managers. - **Continuous Improvement:** Identify opportunities to streamline setup processes, improve documentation, and increase implementation efficiency without compromising accuracy or quality. - **Technical Expertise Development:** Build and maintain an in-depth understanding of the platform's settings, customization options, configuration dependencies, and functionality to support increasingly complex implementation needs. ## Requirements: - **Education:** Bachelor's degree required. - **Complex Software Experience:** At least 3 years of experience working with configurable software platforms, such as enterprise resource planning (ERP), payroll, accounting, project management, or production management systems. - **Implementation Experience:** At least 1 year of experience in software implementation, project onboarding, or a related technical setup function. - **Configuration Expertise:** Demonstrated ability to navigate and configure complex, multi-layered software systems. Experience with highly customizable platforms is particularly valuable. - **High-Volume Work Management:** Ability to manage multiple concurrent requests, work under pressure, prioritize competing deadlines, and maintain consistent productivity without sacrificing accuracy. - **Attention to Detail:** Exceptional precision and a systematic approach to completing configuration tasks, validating information, following procedures, and identifying discrepancies. - **Accountability and Self-Management:** Strong organizational skills, personal accountability, and the ability to monitor your own work, identify mistakes, and make corrections independently. - **Problem-Solving Skills:** A proactive, solutions-oriented mindset, with the ability to investigate underlying issues rather than simply complete assigned tasks. - **Written Communication:** Strong written communication skills, including the ability to document technical configurations, explain issues clearly, and manage support tickets with concise, accurate information. - **Collaboration and Teamwork:** Ability to work effectively with implementation colleagues, project managers, developers, and other internal stakeholders while sharing knowledge and escalating issues appropriately. - **Training and Knowledge Transfer:** Willingness and ability to support onboarding, explain technical workflows, and help teammates develop their configuration skills. - **Preferred Industry Knowledge:** Familiarity with entertainment production workflows, production accounting, payroll processes, or basic accounting principles is an advantage. - **Technical Curiosity:** Genuine interest in becoming a subject matter expert in a sophisticated software platform, learning its full range of settings and capabilities, and continuously expanding technical knowledge. - **Remote Work Readiness:** Ability to work independently in a remote environment while maintaining clear communication, consistent performance, and reliable coordination with a distributed team. - **Location and Availability:** Must be based in the United States and located in the Pacific Time Zone. Occasional work beyond standard daily hours may be required. ## Benefits: - **Competitive compensation:** Annual salary range of **$65,000–$72,000**, depending on experience and qualifications. - **Retirement benefits:** 401(k) plan with employer matching. - **Mental health and employee support:** Access to an Employee Assistance Program and mental health resources. - **Additional insurance:** Accident insurance coverage. - **Wellness perks:** Access to wellness discounts and benefits through the Holisticly platform. - **Remote work flexibility:** Full-time remote work with the tools and support needed to remain connected and productive. - **Compensation reviews:** Opportunities for regular compensation reviews and salary increases. - **Meaningful industry impact:** Contribute to digital solutions that improve entertainment production payroll, accounting, and business operations. - **Collaborative culture:** Work in a team environment that values quality, urgency, innovation, service, open communication, and collaboration. - **Professional development:** Build specialized expertise in complex software configuration, implementation processes, and technical problem-solving.