Digital Platforms Senior Manager, NA

About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Operations Department Vantage operates mission-critical data centers for the world’s largest technology firms. The operations department is responsible for setting and maintaining high operating standards across the fleet, and ensuring uptime, reliability, security, and customer service. The team includes Site Operations, responsible for the day-to-day running of the facilities and supporting infrastructure. The sites are staffed 24 x 7 with Critical Facilities Engineers (CFEs) on each shift. The Reliability Engineering Team is responsible for the setting maintenance standards, ensuring consistency and quality of site operations across the fleet, and provides subject matter expertise in the areas of electrical, mechanical, controls & automation, influencing across design, procurement, construction and commissioning. The Security Team ensures Vantage facilities are safeguarded and well monitored, and is responsible for access control, CCTV, security staffing, security design, and engineering. Lastly, the Business Operations Team is responsible for service support, KPI management, vendor relations, standards & transformation, and property management. Position Overview This position will be based on-site at our office in Denver, CO, in alignment with our flexible work policy (3 days on site required, 2 days flexible). Position Overview The Process Engineering Director is a senior individual contributor responsible for designing, optimizing, and governing the mission-critical processes. This leader owns the development of end-to-end value chain standards and serves as a strategic partner to executive leadership in shaping the company’s future operating model. This individual combines deep technical process engineering expertise with strategic insight, systems-level thinking, and the ability to drive transformational change in a complex, high-growth environment. The ideal candidate operates with urgency, humility, and a relentless focus on business outcomes—while mentoring talent, fostering accountability, and building trust across the organization. Essential Job Functions Process Design & Optimization Lead the design, documentation, and implementation of scalable enterprise and delivery processes across the global operating model. Drive rapid, high-impact process mapping and value stream analysis while minimizing disruption to business teams. Oversee the identification and elimination of friction points and inefficiencies using advanced process engineering techniques (Lean and SixSigma). Standardize workflows, handoffs, and decision-making pathways across functions, geographies, and business units. Ensure process designs incorporate both procedural and data-flow perspectives, identifying gaps in authoritative data sources and system dependencies. Strategic Execution & Innovation Partner with executive leadership to translate strategic goals into actionable process improvements and operating model enhancements. Rapidly prototype and deploy iterative process solutions using agile and hybrid methodologies aligned with business speed and complexity. Prioritize portfolio efforts based on strategic value, enterprise risk, and cross-functional impact—ensuring resources focus on high-value opportunities. Serve as a strategic advisor who helps internal customers understand the business case for process change while guiding them toward scalable, high-ROI solutions. Combine deep technical expertise with creative problem-solving to develop innovative, non-standard solutions tailored to operational realities. Cross-Functional Collaboration Embed with business teams to observe operations firsthand, driving improvements with minimal disruption. Influence enterprise-wide decision making through data-driven insights and clear communication. Support global alignment with EMEA and APAC partners, ensuring consistent adoption of standardized processes across regions. Systems Thinking, KPIs & Data Alignment Ensure all process designs integrate cleanly with system workflows, enterprise data structures, and performance metrics. Identify and address data governance issues that limit process efficiency and decision quality. Partner with IT and Data Science teams to ensure that engineered processes are accurately reflected in digital tools, platforms, and dashboards. Establish measurement frameworks, KPIs, and monitoring mechanisms to track process performance and support continuous improvement. Drive integration of analytics, automation, and AI-powered insights into process designs, ensuring solutions are scalable and optimized for real-world conditions. Thought Leadership & Enterprise Standard Setting Establish, refine, and govern enterprise-wide process engineering standards, toolkits, templates, and best practices. Serve as a senior technical advisor and role model for process excellence, providing hands-on expertise and demonstrating high-execution leadership. Represent the Operational Excellence function in strategic forums, steering committees, and enterprise planning sessions. Communicate complex concepts clearly and persuasively to executive audiences, driving alignment and support for change initiatives. Demonstrate grit, ownership, and persistence—leading the team through ambiguity, resistance, and complexity to deliver results. Job Requirements Education Bachelor’s degree in Industrial Engineering, Systems Engineering, Construction Management, Operations Research, Business, or related technical field required. Lean Six Sigma certification or advanced training in process improvement strongly preferred. Master’s degree or MBA is a plus. Experience 10+ years of experience in process engineering, Strategy & Transformation, or business transformation Proven success directing cross-functional process optimization efforts in complex, matrixed organizations. Experience leading teams responsible for enterprise-scale process design and value chain transformation. Familiarity with construction workflows and platforms (e.g., Primavera P6, Procore) preferred. Experience in REITs, data centers, construction, infrastructure, or high-growth tech environments strongly preferred. Skills Deep expertise in process mapping tools (Visio, , etc), value stream mapping, Lean/Six Sigma. Familiarity with process mining platforms is a strong plus. Working knowledge of enterprise systems (Salesforce, ServiceNow, PowerBI) and their role in process performance. Strong leadership abilities with experience coaching, developing, and performance-managing technical teams. Exceptional stakeholder engagement and communication skills, including executive-level influence. Highly analytical, systems-oriented, and able to make decisions in fast-paced, ambiguous environments. Able to operate independently on strategic initiatives with minimal oversight while managing a high-performing team. Strong written, visual, and verbal communication, with the ability to simplify complexity. Travel: Up to 30%, including domestic and occasional international travel. Physical Demands and Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Additional Details Salary Range: $190,000 - $210,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations) This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown. #LI-PV1 #LI-Hybrid We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers. We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!