Closing Date for Applications21 August 2026 Salary Range £42,796 - £57,054What is the purpose of this job?This role will own the accessible digital experience and product roadmap for RDG’s Accessible rail Journey Planner (AJP), leading and championing the end-to-end digital customer experience and user interface design from supplier procurement and selection through design, development, testing and go-live. This is a fixed-term contract, funded by the AJP project, to provide dedicated product leadership through delivery and early live operation. Following go-live, there may be potential to extend the contract to support the ongoing AJP roadmap and continuous improvement, subject to funding and business need. End-to-end product ownership (AJP): support the vision and drive outcomes for Accessible Journey Planning, translate user needs into a prioritised backlog, and drive delivery from discovery through into live service.Supplier procurement, selection and management: lead product input to procurement and supplier selection, define requirements and success measures, and work with the chosen supplier and internal teams to deliver against agreed scope, quality and timelines.Accessible rail journeys: Support customers with accessibility needs in planning and undertaking rail journeys by providing clear, reliable and inclusive information about accessible routes, stations, interchanges and assistance services. Ensure the experience is accessible by design and remains compliant with relevant accessibility standards, policies and regulations as it evolves.Roadmap alignment and stakeholder leadership: own and communicate the AJP strategic roadmap, ensuring alignment to the DfT’s Accessibility roadmap and RDG priorities, and providing clear decisions, trade-offs and updates to stakeholders.Live service, continuous improvement and OKRs: define and track success measures for AJP, monitor performance and feedback, and prioritise enhancements, defect fixes and optimisation to improve outcomes over time.What can I expect to do in this job? Own the product roadmap and priorities for the Accessible Journey Planner (AJP), aligning delivery to RDG/NRE objectives, customer needs and measurable outcomes.Lead discovery and define requirements by working with users, stakeholders and delivery teams to shape problems, validate assumptions, and translate insights into clear epics, user stories and acceptance criteria.Drive end-to-end delivery from concept through build, test and release planning iterations, managing dependencies and supporting the team to deliver at pace without compromising quality.Champion accessibility and inclusive design, ensuring the product meets agreed accessibility standards, is informed by user research (including disabled users), and remains compliant as features evolve.Manage stakeholders and communications across RDG, suppliers/partners and industry bodies, building alignment, handling trade-offs and providing clear updates on progress, risks and decisions.Use data to optimise performance by defining success metrics/OKRs, monitoring live performance and customer feedback, and continuously improving journeys based on evidence.Support go-live and BAU operations including launch readiness, incident and defect triage, backlog refinement, and prioritisation of enhancements once the service is live.Embed strong product ways of working including governance, documentation, decision logs, supplier management, and alignment with security, privacy and service management expectations.Who will my key contacts be?Accessibility and inclusion specialists and representative user groups (internal and external), to ensure inclusive outcomes.Digital leadership and peers within the Digital team.Design and research (e.g., UX, content, user research) to shape and test customer journeys.Technology and delivery teams (internal and suppliers), including project manager, BA, development, QA and release/support.Business and operational stakeholders across RDG and industry partners, to align priorities and manage change.Data and insight colleagues to define measures of success and support continuous improvement. RequirementsWhat experience, skills and knowledge do I need?You’ll bring proven digital product management experience and a strong user-centred mindset, with the ability to lead delivery in a complex, multi-stakeholder environment. ExperienceMust have experience as a Digital Product Manager/Owner delivering customer-facing digital products (web and/or app) end-to-end.Must have experience delivering products or services that support people with accessibility needs or similar experience working on accessible digital products or delivering accessibility focused features, working collaboratively with design, research and accessibility specialists Must have experience leading discovery, defining problems and outcomes, and converting insight into prioritised backlogs (epics/stories/acceptance criteria).Experience working in agile delivery teams with designers, researchers and engineers (including suppliers/partners) is an added advantageExperience supporting product launches and live service (BAU), including continuous improvement and incident/defect prioritisation is an added advantageSkills and knowledgeStrong stakeholder management, with the ability to communicate clearly, influence decisions and manage trade-offs.Ability to define outcomes, measures of success and OKRs, and to use qualitative and quantitative data to guide prioritisation.Working knowledge of accessibility and inclusive design principles (preferably WCAG AA), and confidence collaborating with specialists to meet accessibility standards.Comfortable working with technical teams to understand constraints, risks, dependencies and delivery sequencing.Organised and pragmatic, able to manage competing priorities and maintain momentum in a fast-moving environment.DesirableExperience delivering products with complex rail or at least travel journey planning, real-time information, fares/ticketing, or other rules-based domainsExperience working in transport, public sector or other regulated environments, with multiple external stakeholders.BenefitsWhy Work for RDG?We offer a highly competitive package, including:75% discount on rail travel (for work and leisure), plus international rail discounts30 Days annual leave (plus buy/sell options and additional leave for key life events)Two Personal Development Days are granted to employees annuallyInterest-free Season Ticket Loan for commuting costsEnhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leavePension scheme – up to 8.64% employer contributionSubsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perksFlexible working arrangements available
Closing Date for Applications
21 August 2026
Salary Range
£42,796 - £57,054
What is the purpose of this job?
This role will own the accessible digital experience and product roadmap for RDG’s Accessible rail Journey Planner (AJP), leading and championing the end-to-end digital customer experience and user interface design from supplier procurement and selection through design, development, testing and go-live.
This is a fixed-term contract, funded by the AJP project, to provide dedicated product leadership through delivery and early live operation. Following go-live, there may be potential to extend the contract to support the ongoing AJP roadmap and continuous improvement, subject to funding and business need.
- End-to-end product ownership (AJP): support the vision and drive outcomes for Accessible Journey Planning, translate user needs into a prioritised backlog, and drive delivery from discovery through into live service.
- Supplier procurement, selection and management: lead product input to procurement and supplier selection, define requirements and success measures, and work with the chosen supplier and internal teams to deliver against agreed scope, quality and timelines.
- Accessible rail journeys: Support customers with accessibility needs in planning and undertaking rail journeys by providing clear, reliable and inclusive information about accessible routes, stations, interchanges and assistance services. Ensure the experience is accessible by design and remains compliant with relevant accessibility standards, policies and regulations as it evolves.
- Roadmap alignment and stakeholder leadership: own and communicate the AJP strategic roadmap, ensuring alignment to the DfT’s Accessibility roadmap and RDG priorities, and providing clear decisions, trade-offs and updates to stakeholders.
- Live service, continuous improvement and OKRs: define and track success measures for AJP, monitor performance and feedback, and prioritise enhancements, defect fixes and optimisation to improve outcomes over time.
What can I expect to do in this job?
- Own the product roadmap and priorities for the Accessible Journey Planner (AJP), aligning delivery to RDG/NRE objectives, customer needs and measurable outcomes.
- Lead discovery and define requirements by working with users, stakeholders and delivery teams to shape problems, validate assumptions, and translate insights into clear epics, user stories and acceptance criteria.
- Drive end-to-end delivery from concept through build, test and release planning iterations, managing dependencies and supporting the team to deliver at pace without compromising quality.
- Champion accessibility and inclusive design, ensuring the product meets agreed accessibility standards, is informed by user research (including disabled users), and remains compliant as features evolve.
- Manage stakeholders and communications across RDG, suppliers/partners and industry bodies, building alignment, handling trade-offs and providing clear updates on progress, risks and decisions.
- Use data to optimise performance by defining success metrics/OKRs, monitoring live performance and customer feedback, and continuously improving journeys based on evidence.
- Support go-live and BAU operations including launch readiness, incident and defect triage, backlog refinement, and prioritisation of enhancements once the service is live.
- Embed strong product ways of working including governance, documentation, decision logs, supplier management, and alignment with security, privacy and service management expectations.
Who will my key contacts be?
- Accessibility and inclusion specialists and representative user groups (internal and external), to ensure inclusive outcomes.
- Digital leadership and peers within the Digital team.
- Design and research (e.g., UX, content, user research) to shape and test customer journeys.
- Technology and delivery teams (internal and suppliers), including project manager, BA, development, QA and release/support.
- Business and operational stakeholders across RDG and industry partners, to align priorities and manage change.
- Data and insight colleagues to define measures of success and support continuous improvement.
Requirements
What experience, skills and knowledge do I need?
You’ll bring proven digital product management experience and a strong user-centred mindset, with the ability to lead delivery in a complex, multi-stakeholder environment.
- Experience
- Skills and knowledge
- Strong stakeholder management, with the ability to communicate clearly, influence decisions and manage trade-offs.
- Ability to define outcomes, measures of success and OKRs, and to use qualitative and quantitative data to guide prioritisation.
- Working knowledge of accessibility and inclusive design principles (preferably WCAG AA), and confidence collaborating with specialists to meet accessibility standards.
- Comfortable working with technical teams to understand constraints, risks, dependencies and delivery sequencing.
- Organised and pragmatic, able to manage competing priorities and maintain momentum in a fast-moving environment.
- Desirable
- Experience delivering products with complex rail or at least travel journey planning, real-time information, fares/ticketing, or other rules-based domains
- Experience working in transport, public sector or other regulated environments, with multiple external stakeholders.
Benefits
Why Work for RDG?
We offer a highly competitive package, including:
- 75% discount on rail travel (for work and leisure), plus international rail discounts
- 30 Days annual leave (plus buy/sell options and additional leave for key life events)
- Two Personal Development Days are granted to employees annually
- Interest-free Season Ticket Loan for commuting costs
- Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
- Pension scheme – up to 8.64% employer contribution
- Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
- Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks
- Flexible working arrangements available
Everything we do is guided by our purpose to create a simpler, better railway for our customers. To do this we provide essential services that support better customer experience, from planning your journey online to booking your seat. We support the growth of the industry, running national marketing campaigns to promote the use of rail, but we also raise revenue directly through the sale of railcards. We are always looking for opportunities to make improvements to how rail operates that will bring benefits to customers. It’s our role to bring industry together on important issues that need a joined-up response, such as tackling sexual harassment on trains. Working collaboratively with decision makers and other key industry voices, we contribute our knowledge and expertise to plans for reform so that our rail industry can thrive in the future.
Everything we do is guided by our purpose to create a simpler, better railway for our customers.
To do this we provide essential services that support better customer experience, from planning your journey online to booking your seat.
We support the growth of the industry, running national marketing campaigns to promote the use of rail, but we also raise revenue directly through the sale of railcards. We are always looking for opportunities to make improvements to how rail operates that will bring benefits to customers.
It’s our role to bring industry together on important issues that need a joined-up response, such as tackling sexual harassment on trains.
Working collaboratively with decision makers and other key industry voices, we contribute our knowledge and expertise to plans for reform so that our rail industry can thrive in the future.
