Digital Product Manager

Job description

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you! About the role The Digital Product Manager is responsible for the vision, strategy, growth, roadmap, and performance of key digital journeys, products, services, and platforms. Our mission is to use technology to empower and enable clients and colleagues to achieve the best possible outcomes. We do this by building aligned, inclusive, and high performing teams of experts that can discover opportunities and improving experiences through rapid, incremental delivery and high quality feedback loops. We aim to unlock commercial value for the business through creating a market leading experience, with happy clients and enabled and engaged colleagues. As a Product Manager for ISAs, funds and shares you must have an in-depth knowledge of these specialist areas, including: the client need, regulation, commercials, competition and how to execute across multiple channels. What you’ll be doing Take ownership of a product and play a lead role within a cross-functional team to optimise the client and commercial value it delivers Taking ownership of defining a vision, strategy and roadmap for the product – as well as the key performance indicators Collaborate with the team to deliver a roadmap that drives value for both the client and the business Work with internal and external experts to prototype new solutions, and organise and attend user research sessions with clients, non-clients and third-party companies Work with a cross-functional team to create hypotheses and run experiments to validate understanding of problem areas or solution ideas Use performance and engagement data, and feedback loops, to uncover opportunities, and make well-informed decisions and recommendations Participate in agile ceremonies, such as daily stand-ups, sprint reviews or demos, refinement, and planning Actively lead the facilitation of all refinement activities using techniques such as customer journey mapping, story mapping, and clear, well-structured user stories and acceptance criteria for the squad Contribute to the wider Product Management Community of Practice About you Experience of working in a commercial organisation within a Product Manager role. Additional experience of working within Financial Services, in particular ISA’s will be supportive to your success in this role. User-focused mind-set – able to think from the perspective of a user Competent vertical user story slicing using a variety of product and agile techniques Proficient use of in person and virtual collaboration tools in a hybrid environment An effective and engaging communicator, able to present complex information in simple context, adapting your style to suit your audience Comfortable dealing with data and translating into actions Able to work in a team or alone and effectively collaborate to achieve common goals plus the ability to self-manage competing workloads & effectively prioritise Problem solving skills – with the ability to use own experience to develop creative solutions and resolve complex issues Interview process This interview process will incorporate 2 stages including competency-based questions and a presentation or task assessment of your technical knowledge and transferable skills. Working schedule We are looking for a Digital Product Manager to join our team, based in Bristol head office. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office. Why us? Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus * and annual pay review 25 days * holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday ** Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and out patient care Health screening programme Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness provider s and w ellness c oach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches T wo paid volunteering days per year * dependant on role level ** only available to select during our annual benefits window, in November each year ​ Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.