Digital Product Manager (AI-Powered Customer Experiences)

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Join Allstate Technology Solutions as a Digital Product Manager building AI-powered insurance experiences. You will shape product direction, solve customer problems, and guide ideas from concept to launch. We are looking for a hands-on product leader who uses data, works well across teams, and thrives in ambiguity. The Team Allstate Technology Solutions is building a next‑generation insurance platform by combining modern product design with advanced AI—including Generative AI and agentic technologies. Our mission is to deliver transformational customer experiences while unlocking operational efficiency and personalized protection at scale. Become a part of our story. You’ll join a collaborative, fast‑moving team that continuously explores new ideas, tests assumptions, learns from data, and delivers real impact. The Role As a Digital Product Manager, you turn strategy into tangible outcomes—stories, designs, and shipped capabilities. You’re comfortable working hands‑on with data, using insights to influence direction, and navigating ambiguity to solve hard problems. You value strong problem framing, clear success metrics, and effective stakeholder management. You collaborate easily across engineering, UX, architecture, and business, ensuring teams stay aligned and focused on outcomes—not just output. You’re someone who.... Thrives in evolving problem spaces and continuously learns Contributes meaningfully to design, data, and retrospective discussions Uses AI and modern tools to innovate and problem‑solve Takes initiative and drives work through execution Manages stakeholder expectations and demand by prioritizing high‑value work and making tradeoffs explicit Partners closely with technical and non‑technical teammates toward shared goals Responsibilities: Product Direction: Own and execute a prioritized product roadmap aligned to strategy, customer value, and measurable outcomes Stakeholder & Demand Management: Manage cross‑functional demand by clarifying intent, evaluating value, and driving transparent, outcome‑based prioritization Problem Framing: Define clear problem statements and success criteria in partnership with users and stakeholders Data‑Driven Decisions: Use research, analytics, and raw data to surface insights, validate assumptions, and inform roadmap and delivery decisions User Experience: Advocate for intuitive experiences and contribute to solution design from concept through execution AI Innovation: Identify and apply AI (including GenAI and agentic tech), rapidly experimenting to responsibly scale ideas into production Qualifications: 3+ years of hands‑on product management experience with a strong execution track record Experience working with AI technologies (Google, Anthropic, Azure, or AWS); scaling AI‑powered products is a plus Proficiency in Agile product development Comfort operating in ambiguity Strong data literacy with the ability to independently analyze and query data Skills Analytics, Business Case Analyses, Prioritization, Product Design, Product Development, Product Direction, Product Management, Product Roadmap, Product Roadmapping, Systems Thinking Compensation Compensation offered for this role is 110,000.00 - 181,025.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.