Digital Product Manager - Billings & Payments

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Technical Product Manager is responsible for defining product strategy, shaping vision, and driving measurable customer and business outcomes for one or more technical products within Allstate’s Billing and Payments ecosystem. This role owns the direction, prioritization, and lifecycle of complex platform capabilities that enable accurate, reliable, scalable, and customer-centric financial experiences. This leader partners closely with engineering, design, architecture, data, finance, and business stakeholders to identify problems worth solving, validate opportunities through discovery, and translate strategy into a clear roadmap and prioritized backlog. Success in this role requires strong product judgment, systems thinking, and the ability to balance long-term platform health with near-term delivery and business value. The ideal candidate is a strong product strategist with deep technical fluency, a data-driven mindset, and experience managing enterprise-scale billing, payments, or financial platforms. Key responsibilities: Define and evolve the product vision, strategy, and roadmap for a technical product or platform within Billing and Payments. Own product outcomes by establishing success measures, tracking performance, and using data to inform prioritization and strategic tradeoffs. Lead discovery, framing, and test-and-learn activities to validate customer, business, and operational assumptions before scaling solutions. Partner deeply with engineering to shape platform direction, evaluate architectural and operational tradeoffs, and prioritize work across features, defects, resiliency, and technical debt. Translate complex business and customer problems into well-sequenced product investments with clear value, dependencies, and measurable outcomes. Represent the voice of the customer, user, and enterprise by combining customer insight, market context, operational signals, and internal stakeholder needs. Drive alignment across business, technology, design, and operational partners to deliver high-impact solutions and ensure successful adoption. Manage and prioritize the backlog to support iterative delivery while preserving focus on strategic outcomes rather than output alone. Author, refine, test, and accept stories as needed to enable effective execution by the product team. Communicate product direction, tradeoffs, progress, and outcomes clearly to stakeholders and leadership. Essential Skills: A minimum of 4 years of product management experience leading technical products, platforms, APIs, services, data products, or developer experiences. Strong experience in billing, payments, or adjacent financial platforms, preferably within insurance or another highly regulated financial environment. Demonstrated ability to partner closely with engineering and architecture teams on systems thinking, service design, integration patterns, data flows, reliability, and scalability. Proven track record of defining strategy and using metrics to drive prioritization, decision-making, and measurable outcomes. Experience leading discovery and experimentation to validate assumptions and improve product direction. Desirable Skills: Experience with customer facing financial flows where accuracy, auditability, resiliency, and operational excellence are critical. Experience using analytics, automation, or AI/ML in pragmatic product use cases such as anomaly detection, operational efficiency, explainability, or decision support. Experience working across multiple teams or products in a complex enterprise platform environment. Supervisory Responsibilities: This role does not have direct people-management responsibilities but enjoys the highest level of ownership and autonomy. Skills Business Case Analyses, Business Outcomes, Customer Insights, Digital Products, Product Development, Product Direction, Product Lifecycle Management (PLM), Product Management, Product Roadmapping, Product Vision, Software Product Management, Systems Thinking, Waterfall Model Compensation Compensation offered for this role is 110,000.00 - 181,025.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.