Digital Product Manager - Voice & Communications Platform

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description At Allstate we help our customers when they need us most. We are seeking a Digital Product Manager to support strategic initiatives that enhance and modernize our customer communication capabilities, with an initial focus on the implementation and integration of conversational AI and related communications technologies. This role is ideal for a product manager with approximately 3-5 years of experience who enjoys solving customer problems, working across business and technology teams, and helping deliver technology solutions that improve customer and employee experiences. While prior voice or contact center experience is beneficial, we welcome candidates whose experience includes adjacent areas such as SaaS platforms, enterprise integrations, customer experience, communications systems, digital products, or workflow modernization. As a Digital Product Manager, you will partner with business stakeholders, engineering teams, vendors, and operations partners to understand user needs, validate assumptions through discovery, and translate business requirements into actionable product outcomes. You will contribute to product strategy, roadmap development, backlog management, and delivery execution while helping ensure successful adoption of new capabilities. What's Great About This Role? Help shape the future of customer and employee communications through conversational AI and related collaboration technologies. Work at the intersection of customer experience, operations, and technology. Gain hands-on experience leading discovery, integration, and implementation efforts across multiple teams and platforms. Partner with engineering teams, technology vendors, and business stakeholders to deliver measurable business outcomes. Influence how millions of customers interact with Allstate Protection through modern communication experiences. Build expertise in enterprise SaaS products, integrations, conversational technologies, and digital transformation initiatives. Key Responsibilities Support the delivery and lifecycle management of voice and communication products and capabilities. Partner with business stakeholders to understand customer and operational needs and translate them into product requirements. Participate in discovery activities, process analysis, user research, and testing to validate assumptions and inform product direction. Work with engineering teams and technology partners to define and prioritize product backlog items. Help manage integrations between conversational AI and other enterprise platforms, applications, and workflows. Author, refine, test, and accept user stories and requirements. Use customer feedback, operational metrics, and business data to inform prioritization and improve outcomes. Identify risks, dependencies, and opportunities early and communicate them to stakeholders. Support roadmap execution and delivery planning while maintaining alignment to business objectives. Collaborate with vendors and third-party partners to ensure capabilities are delivered effectively and meet business needs. You're a Great Candidate If You: Are curious and enjoy learning how systems, processes, and customer journeys work. Can break down complex problems into manageable requirements and user stories. Use data, customer insights, and stakeholder feedback to support decisions. Have strong communication skills and can work effectively with both business and technical teams. Enjoy discovery and test-and-learn approaches to product development. Are comfortable navigating ambiguity and helping teams drive clarity. Can balance customer needs, business priorities, and technical constraints. Have experience working on projects involving system integrations, platform implementations, or enterprise technology solutions. Qualifications 3-5 years of experience in Product Management Experience working in a technology development environment with Agile teams. Demonstrated ability to translate business needs into product requirements and priorities. Experience supporting cross-functional initiatives involving multiple stakeholders. Bachelor's degree or equivalent experience. Nice to Have Exposure to Google Voice, Google Workspace, telecommunications, contact center, or communications technologies. Experience working with SaaS products, enterprise platforms, or third-party vendors. Experience supporting digital transformation, migration, modernization, or implementation initiatives. Exposure to AI-enabled customer service, conversational AI, IVR, or contact center solutions. Skills Business Case Analyses, Collaboration, Digital Products, Digital Transformation Initiatives, Product Backlog Management, Product Discovery, Product Management, Product Roadmapping, Product Strategies, Systems Thinking, Waterfall Model Compensation Compensation offered for this role is 110,000.00 - 181,025.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.