Digital Product Owner _ CRM Sales & Service _Gothenburg

Job description

Lead change that lasts At Mölnlycke, we believe that real impact starts with people. People who are bold enough to challenge the status quo. People who care deeply for their work, their colleagues, and the world around them. People who know exactly why they do what they do. As a global medical solutions company, we design and deliver innovative products and services across wound care, operating room solutions, gloves, and antiseptics. Our mission is to advance performance in healthcare by supporting professionals, improving outcomes, and making a difference where it matters most. Mölnlycke is seeking a Digital Product Owner to join its Digital Customer Engagement team at the headquarters in Gothenburg. Reporting to the Digital Area Manager, this role will support the digital sales strategy and drive the delivery of CRM capabilities that enable the entire commercial organization to achieve its objectives. Why This Role Matters The Digital Product Owner is accountable for defining the digital product vision and development roadmap, in close collaboration with relevant stakeholders, to ensure alignment with business priorities and customer needs. The role leads the product DevOps team and is responsible for creating, maintaining and prioritizing the product backlog to deliver against product KPIs, critical deadlines and operational reliability. In this role, you will: Product Strategy and Stakeholder Engagement Curate the vision and strategy for the Digital Product in collaboration with stakeholders, and communicating this effectively to the team members as well as stakeholders outside the team and Digital Product Area ​ Work closely with stakeholders to capture needs that the team translates into requirements and align expectations with delivery timelines. Communicate progress, changes, and potential challenges effectively to ensure alignment with organizational goals. Product Backlog Management and Leading the DevOps team Create, refine and prioritize the product backlog to ensure alignment with product objectives, KPIs and efficient operations Accountable for developing and articulate user stories, acceptance criteria, and other backlog items that clearly define the scope of work. Ensure that DevOps team has a clear understanding of the "what" and "why" for each task or feature. Actively lead or participate in agile/sprint ceremonies, including planning, daily stand-ups, reviews, and retrospectives. Actively identify dependencies towards other teams or and engage in resolution activities incl cross team planning to succeed in cross team deliveries. Understand your product´s or capability´s role in the eco-system and how other teams are dependent on you Actively identify requirements from company initiatives/projects that impacts the product/team to engage in resolution activities incl cross team planning to succeed in cross team deliveries Setting prioritization in terms of capacity, including flagging change in resource needs to resource owner(s) Supports the budget owner(s) in budget-planning for the Digital Product Area​ Value Delivery and Optimization: Continuously evaluate product performance and outcomes to ensure alignment with product objectives and customer needs. Responsible for following up on product KPIs and OKRs, and if needed steer the team's direction to meet set KPIs/OKRs ​ Ensure that each product delivery meets the agreed-upon definition of done. Prioritize features to close technical debt and compliance and security requirements in liaison with Analyze data and collect feedback from many users/customers, stakeholders and end-users to inspire refinement of the product and address emerging needs. Market and Industry Insights As a Digital Product Owner in CRM, you may act as “Initiative lead” for any DCE cross team initiatives that needs active leadership in delivering the intended result (Definition of Done) as defined in the Initiative. What you’ll get Be part of a culture built on trust, care, and shared ownership - where you are empowered to make an impact, work with global experts, and contribute to the evolution of how digital tools can have an impact on our sales development. Your growth and development You’ll gain experience that matters, in a company that’s clear on its mission and bold in its ambitions. Flexibility, wellbeing and benefits that reflect our commitment to you Permanent contract Competitive compensation and benefits package International and collaborative work environment What you bring Must haves : Minimum 8 years of experience developing Salesforce Sales Cloud and Service Cloud. In depth platform knowledge of Salesforce as a platform to enable business impact University degree in Business Administration/Engineering/Computer Science/Information Technology or equivalent experience Minimum 5 years of work experience in managing empowered agile digital product teams in product strategy, product discovery, product development and product operations including understanding of end-to-end Software Delivery Lifecycle processes Credibility and team leadership qualities with the ability to create trust with a set of diverse stakeholders ​and willingness to take accountability for the outcome and value creation Excellent communication skills Our approach to Diversity & Inclusion We’re building a workplace where everyone feels seen, heard, and valued. We believe that a diverse mix of people — from different cultures, ages, geographies, and genders — makes us stronger. It brings fresh perspectives, drives better decisions, and helps us deliver solutions that reflect the world we serve. Inclusion isn’t just a value, it’s how we work, grow, and lead together. About Mölnlycke Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do. Mölnlycke employs around 8,700 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Mölnlycke is a founding partner of GoCo Health Innovation City, a world-class innovation cluster for health. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit Mölnlycke and Mölnlycke Careers.