Digital Program Manager (DPM)

Job description

👋 WELCOME TO GLIDE! At Glide we’re reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Program Manager (DPM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world, and we’re hoping you can help us do that! YOUR RESPONSIBILITIES: - Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting - Oversee customer account management, including formal communications of product updates and roadmaps - Travel to client sites for project kickoffs, training sessions, and other key project activities - Leverage AI tools to streamline and optimize day-to-day responsibilities - Analyze customer data to ideate and recommend new features and enhancements - Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed - Identify and develop new business opportunities with existing clients NEED-TO-HAVES: - Strong understanding of SaaS business models and large-scale software implementation projects - Experience working at a financial institution or fintech company - Excellent communication and negotiation skills - Technical understanding of fintech products - Experience working with agile engineering and design teams NICE-TO-HAVES: - Customer-facing experience at an early-stage company - Previous experience in a product or customer-facing role at a fintech or FinServ company - Experience with data analysis tools such as SQL - Familiarity with project management tools, customer success software and CRM systems - A collaborative, entrepreneurial spirit AND FINALLY, A BRIEF OVERVIEW OF GLIDE’S BENEFITS PACKAGE: 💸 Competitive Compensation: As this role can be eligible for remote employees, the base salary range is $140,000 - $155,000. This will be determined by previous experience and location. We also offer a generous equity package for joining us at Glide! ❤️ Wellbeing Credits (for US employees) Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy! 🥗 Lunch on us (for US employees) We’re huge foodies, so every member of the Glide team receives a $100 weekly stipend for lunch or groceries. No one goes hungry around here :) 🌴 Unlimited PTO and Sick Days We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape. 💼 Hybrid Working Environment We’re an actively expanding team, and in our Madison Square Park headquarters and are excited to grow an engaging in-office culture—ideally, our NYC-based team members will join us in the office three days a week to help make that vision a reality.