DIGITAL PROGRAM OFFICER

Job description

Job Summary: The Digital Program Officer is responsible for successfully planning, overseeing, and implementing the digital programs in a timely fashion starting from conceptualization, business casing, UAT requirements and pre-operations preparation in alignment with the team’s strategy and roadmap. Specific Duties & Responsibilities: Development Role • Work with the various business units and cross-functional groups in implementing the group’s strategies and initiatives. • Manage and monitor deployments of all enhancements, change requests, and new developments • Lead business case preparation for each initiative • Manage and coordinate with various business units of their requirements, inquiries, issues/concerns and feedback regarding the performance of the digital program • Manage Policies and Procedure (P&P), Standard Operating Procedures (SOP) of the program • Define the roadmap for change, outlining the methods to achieve it, and establishing criteria for measuring success • Develop a comprehensive strategy for implementing technology, accompanied by a robust response and communication system within the company to ensure that all necessary steps are taken to achieve the desired outcomes for the organization. • Gather insights and perform competitive scan of relevant solutions/services available in the market. Compliance and Operations Role • Prepare compliance-related items like documentation for BSP, audit, etc. • Support in resolving audit related findings by Control units • Prepare documentation for maintenance requirements – ex. System parameter changes • Serve as support to the Program Lead and work with the team to ensure day-to-day tasks are progressing and accomplished. Key Result Areas • On-time documentation availability and review (RSC, CJ, US review) • UAT/ smoke testing results –timeliness of reports and on-time testing • On time delivery of program releases and change requests • Maintain healthy metrics relevant to the digital program, - customer feedback rating for the platform, fraud and security metrics, etc. • Manage internal and external stakeholders to deliver the results in a timely manner and within budget