Digital Solutions Manager

Job description

Primary Function of Position The Digital Solutions Manager (DSM) will lead the execution of current and future digital strategies by managing and developing the Digital Solutions business development team and overseeing key projects and programs. The DSM is responsible for driving the adoption and utilization of Intuitive’s digital solutions by working closely with customers and collaborating cross-functionally with marketing, sales, and other internal teams. The DSM will expand the footprint of Intuitive’s da Vinci platform by identifying opportunities, promoting digital solutions to targeted customers, and converting these opportunities into measurable outcomes. This role requires strong project leadership, including the ability to build and execute detailed plans, coordinate across teams, and ensure timely delivery. Serving as the liaison between internal teams and customers, the DSM will facilitate the integration of new and emerging data-driven products and solutions. The role includes prioritizing initiatives, tracking performance metrics such as targeting effectiveness and product utilization, and continuously improving processes to enhance efficiency. The DSM will lead customer and internal engagements, build strong relationships, solve complex business challenges, and develop scalable programs that drive sustained customer engagement and adoption. Essential Job Duties Roles & Responsibilities: Recruit, train, and manage the activities of the Digital Solutions business development team. Develop and implement activities to increase adoption and utilization of digital solutions through targeting, customer support, and continuous consultation with customers on functionality and benefit. Establish daily goals and monthly targets of outbound calls, lead engagements, meetings, and qualified opportunities for the Digital Solutions business development team. Host/facilitate process execution cycles for recurring processes such as project planning, resource management and portfolio analysis across the customer base. Triage responsibilities between the internal corporate and commercial sales teams Effectively collaborate with cross-functional teams in the corporate office to understand assigned business and needs. Develop and lead change management and adoption implementation including training activities for the assigned portfolio. Solicit customer and cross-functional feedback to ensure customer satisfaction and project adoption. Serve as a continuous improvement feedback loop to the Product Management teams. Prepare to change course as needed. Monitor and report project status for project milestones, documentation, and deliverables to stakeholders, sponsors, and management. Responsibly manage administrative tasks; reporting, outcomes of support activities, submission of expense reports, etc. Skills, Experience, Education, & Training Bachelor degree in engineering, business, marketing or related field required Minimum 5 years in sales, with at least 2 of those in a people leadership capacity Medical or software business development experience preferred Experience developing key customers, strategic accounts, and/or Corporate Hospitals a plus Proven pedigree and experience in cross-functional collaboration and project management Demonstrated success with influencing customers and leadership Highly organized and able to prioritize and manage time in a fast-paced environment Strong communication skills, both written and verbal MBA preferred Working Conditions (As applicable - Any physical requirements for the job. If not applicable, state “none”) None Comfortable working a flexible dynamic schedule Able to travel up to 60%, including some short-notice travel Able to enter surgical and other patient care areas Able to Lift 60 lbs Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.