Digital Support Associate

FLASH seeks a Full-Time Digital Support Associate to enrich our Operations Team. You'll be responsible for ensuring accurate pricing of parking on our platform and fostering satisfaction among our parking operators. Our Digital Support team prioritizes precision, attention to detail, and effective communication while managing diverse projects and addressing inbound inquiries promptly. Being receptive to learning and implementing established procedures and adapting to new ones is essential for success, demanding a keen problem-solving mindset.

At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!

Location: Santo Domingo, Dominican Republic. Hybrid schedule at our office in Metro Plaza; Monday, Tuesday, and Wednesday. Sunday and Thursday are remote work from home.

Schedule: 40 hours per week. Sunday through Thursday 8 a.m.- 5 p.m. local time.

Travel: 0%

Language: Spoken and written fluency in English and Spanish required

What You’ll Do:

• Enter and update parking location data according to the logic of the data management tool
• Provide first-level contact to parking operator inquiries via email, phone & text.
• Properly escalate advanced cases to the next level of support within the team. Provide seniors or supervisors with notes regarding the issue/inquiry, the results of their initial investigation, and specific details on points needing clarification.
• Collaborate with internal teams on a variety of specialized and custom tasks.
• Complete ad hoc tasks to support the team. This could include, but is not limited to, providing feedback/insight on team processes, notifying leads about outdated/contradictory processes, and assisting in monitoring regular team tasks.

What You Bring:

• Proficiency in Microsoft Word, Excel, and Google Suite apps like Docs and Sheets.
• Recent (within the past 4 years) experience in a role primarily involving online collaboration, such as in a high-volume call or email support center.
• Self-motivated with a proactive approach to learning and a drive to continuously enhance skills.
• Openness to feedback and a positive attitude towards correction.
• Ability to thrive under pressure in fast-paced, dynamic environments.
• Problem-solving mindset with a determination to overcome challenges and achieve success.
• Track record of meeting or surpassing goals and objectives.
• Ability to assume positive intentions from colleagues and leaders, fostering effective communication and collaboration within the team.
• Strong interpersonal skills and a client-focused approach and can de-escalate tense interactions and provide follow-up support.
• Comfortable supporting a geographically dispersed workforce through various communication channels (email, Slack, video chats, etc.).

Qualifications:

• Fluency in written and spoken English at 100%, demonstrating strong comprehension and composition skills.
• Availability to work 8 AM- 5 PM
• Availability to work 5 days a week, Sunday-Thursday
• Residence in the Dominican Republic with reliable transportation.
• Commitment to full-time employment without concurrent projects.

Company Benefits and Perks:

• Hybrid at our new office at Metro Plaza
• Supplemental Private Medical Insurance (HUMANO)
• Gym subsidy
• Meal subsidy
• Competitive salary
• Annual vacation bonus
• Legal Dominican benefits
• Annual base salary bonus