Digital Technical Engineer - Global Asset Management

Job description

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role Job Summary We are looking for a Digital Technical Engineer – Global Asset Management to configure, implement, and support Asset Management capabilities on the ServiceNow platform. This role focuses on delivering hands-on technical solutions across Hardware Asset Management, Software Asset Management, SaaS License Management, Contract Management, and integrations with Discovery and CMDB. The successful candidate will contribute to automation, platform stability, asset data quality, and the continuous improvement of global Asset Management services. Key Areas of Responsibility • Configure, implement, and support ServiceNow capabilities across the end-to-end Asset Management lifecycle, including request, procurement, deployment, maintenance, refresh, retirement, and disposal. • Configure and maintain ServiceNow Asset Management capabilities, including: • Hardware Asset Management (HAM) • Software Asset Management (SAM) • SaaS License Management • Contract Management • Discovery and CMDB integrations • Develop and maintain workflows, Flow Designer automations, integrations, reports, and dashboards to improve operational efficiency. • Support the implementation and maintenance of integrations using Integration Hub, REST APIs, MID Server, Discovery, and CMDB. • Monitor and maintain asset data quality, governance, compliance, and audit readiness across the ServiceNow platform. • Support software licensing, SaaS subscription management, and asset lifecycle activities in collaboration with Procurement, Finance/FinOps, and vendor management teams. • Assist with contract administration, vendor coordination, asset reporting, and renewal tracking. • Troubleshoot and resolve technical issues related to ServiceNow Asset Management capabilities, ensuring platform stability and performance. • Produce and maintain technical documentation, knowledge articles, and operational procedures. • Contribute to continuous improvement initiatives by identifying opportunities for automation and process optimization. Skills and Competencies Technical Skills ServiceNow or similar platforms • ServiceNow HAM, SAM, CMDB, Discovery, Service Catalog, Flow Designer, Integration Hub • REST APIs and Web Services, MID Server Asset Management • IT Asset Management (ITAM) • Software License Management & Contract Management • SaaS Subscription Management • Asset Compliance Process Knowledge Good understanding of: • ITIL Framework • IT Asset Management (ITAM) • Hardware Asset Management (HAM) • Software Asset Management (SAM) • Asset Lifecycle Management • Configuration Management Database (CMDB) • Asset Governance and Compliance Preferred Certifications ServiceNow • Certified System Administrator (CSA) • Certified Implementation Specialist – Hardware Asset Management (HAM) (preferred) • Certified Implementation Specialist – Software Asset Management (SAM) (good to have) Industry • ITIL Foundation Certification • IAITAM Certification (preferred) Key Competencies • Technical problem-solving and analytical skills • Attention to detail and commitment to data quality • Strong communication and collaboration • Customer and service-oriented mindset • Learning agility and adaptability • Continuous improvement mindset Qualifications and Experience • Bachelor's or Master’s degree in Computer Science, Information Technology, Engineering, or a related technical field. • 4 – 7 years of experience working with ServiceNow or a comparable Enterprise Service Management platform. • Minimum 2 – 3 years of hands-on experience with IT Asset Management processes and ServiceNow Asset Management capabilities • Experience with ServiceNow CMDB, Discovery, Service Catalog, Flow Designer, and Integration Hub • Understanding of software licensing, asset lifecycle management, and hardware asset processes Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.