Digital/Technical Product Manager Lead

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital/Technical Product Manager Lead based in the United States.** Lead the strategy, development, and continuous improvement of customer identity and access management (IAM) products across digital platforms and service channels. In this senior role, you will shape product vision, translate complex authentication and identity challenges into strategic initiatives, and deliver secure, intuitive experiences for internal and external customers. Working across technology, architecture, user experience, information security, fraud prevention, and business teams, you will drive innovation while balancing customer needs, operational performance, and risk management. You will use research, analytics, and market intelligence to guide product investments, measure results, and identify opportunities for improvement. You will also influence senior stakeholders, mentor team members, and guide complex initiatives from discovery through launch and ongoing optimization. This opportunity is ideal for an experienced product leader passionate about building scalable, secure, and customer-centered identity solutions. ### Accountabilities - Develop and maintain the product vision, strategy, goals, and roadmaps for complex digital and technology products, ensuring alignment with enterprise priorities and stakeholder needs. - Use customer research, market intelligence, industry trends, and data-driven insights to identify opportunities, define problems, and develop actionable product initiatives. - Lead cross-functional teams through product discovery, requirements definition, delivery planning, market validation, launch, and continuous improvement. - Translate customer needs and business objectives into clear product requirements, epics, features, and execution strategies. - Build and communicate business cases, investment hypotheses, and value propositions to support strategic product decisions and resource allocation. - Monitor product performance against key performance indicators (KPIs) and key risk indicators (KRIs), applying analytical rigor to identify improvements and measure outcomes. - Drive enhancements to authentication, identity verification, credential management, and account recovery experiences across websites, mobile applications, and call centers. - Collaborate with engineering, architecture, UX, operations, marketing, information security, fraud, and compliance teams to deliver secure, scalable, and user-friendly solutions. - Facilitate product definition sessions, workshops, and executive presentations to communicate complex concepts, align stakeholders, and manage risks and dependencies. - Navigate ambiguity, resolve complex problems, influence strategic decisions, and establish clear priorities and execution plans. - Mentor product team members, share best practices, act as an escalation point, and ensure issues are addressed effectively. - Ensure product activities comply with applicable risk management, security, and compliance policies and procedures. ## Requirements - Bachelor's degree or four years of relevant education and/or experience. - At least eight years of digital or technology product management experience, including experience in strategy and planning, innovation, user experience, process engineering, analytics, or research and testing. Alternatively, an advanced degree and at least six years of relevant digital or technology product management experience. - Comprehensive knowledge of digital and technology products, emerging technology platforms, data analysis, research methods, and applicable industry standards. - Demonstrated ability to develop, influence, and communicate complex business and technology concepts to cross-functional teams, non-technical stakeholders, and senior leadership. - Experience managing authentication, identity verification, credential management, or account recovery experiences across digital channels and call centers, balancing usability with security requirements. - Ability to identify high-impact opportunities in identity and access management and translate complex challenges into a compelling product vision and strategic roadmap. - Familiarity with authentication and identity management best practices, emerging technologies, regulatory considerations, and relevant industry trends. - Experience managing models that support authentication, identity management, or fraud-related decisions. - Strong understanding of fraud prevention, security controls, data and analytics, and scalable solution design. - Proven ability to manage the full digital product lifecycle, from problem identification and experience design through production deployment and iterative improvement. - Exceptional analytical, problem-solving, communication, and stakeholder management skills, with the ability to bridge technical and non-technical teams. - Experience in relevant operational functions, such as security specialization, authentication consulting, profile recovery, complaints, or fraud operations, is an advantage. - Military service experience, or experience as a military spouse or domestic partner, is a valued additional qualification. ## Benefits - **Salary range:** $143,320–$273,930 per year, with actual compensation varying according to experience and work location. - Potential performance-based pay incentives tied to corporate and individual performance, at the discretion of the company's board. - Comprehensive medical, dental, and vision insurance. - Retirement benefits, including a 401(k) plan and pension. - Life insurance and parental benefits. - Adoption assistance. - Paid time off, paid holidays, and 16 paid volunteer hours. - Wellness programs supporting physical, financial, and emotional well-being. - Career path planning and continuing education opportunities. - Remote work eligibility within the continental United States, with occasional business travel. Employees living within 60 miles of an office are expected to work on-site four days per week. - **Work authorization:** Visa sponsorship is not available. Applicants who require current or future immigration support are not eligible for this role.