Digital Technology Senior Specialist - Application Operations Engineering

Job description

Join our Baker Hughes – Oracle Application Engineer The Oracle team is seeking an experienced Oracle Application Engineer knowledgeable of Manufacturing Inventory and Planning domain areas, including ITEM BOM PLANNING WIP and INVENTORY Oracle modules. Fuel your passion The role is responsible to be the Oracle MFG & Planning team contact person in the US timezone, contribute to the Oracle ERP implementation initiatives, delivering functional enhancements and supporting day‑to‑day operational activities to ensure the reliability and performance of Baker's Oracle Blueprint. Partner with the best As an Oracle Application Engineer you will: Manage a vendor support team of technical and functional experts, interacting directly with other cross-functional support teams for timely resolution of production application issues Work with business / IT leaders and users for prioritization of critical issues and work towards resolution Ensure conformance to generic ERP Operations support standards / practices Coach / monitor contingent staff in ERP Operations support standards / practices Responsible for internal IT processes like Change Control Board, patch application testing, coordination and communication for outages etc. Conduct performance and Ops reviews for the leadership and stakeholders (IM and Functional) by using and owning established Service Delivery metrics Own and be responsible for Open cases reduction, RCAs and recurring issues reduction, SLAs, TAT Work with cross P&L teams ensuring system availability and minimal planned and unplanned outages Work with IM Risk and Security team and ensure all the SOX and controllership requirements are met including policies, standards and documents and the ERP is compliant Serve as domain and ERP expert and drive / be accountable for operational excellence as well as stabilization of Operations into OM process area Should be able to guide and direct the team in OM and Supply chain areas utilizing his/her expertise and assisting the team for any roadblocks Build strong team relationships with multiple stakeholders including IM owners, business SPOCS, support teams, and end users. Stay connected with functional stakeholders through regular meetings Act as single point of contact for escalations ensuring they get addressed appropriately with continuous communication Receive and resolve Voice of the Customer (VOC) feedback and pass on to leadership Partner with P&L and help carve out and lead mandatory compliance, productivity and business required initiatives going beyond day-to-day operations As required, collaborate across IM Operations team and lead initiatives as a part of Grid Solutions Application support team Maintain effective relationships with peers and vendors to integrate the program into the overall Grid Solutions strategic organization objectives and activities To be successful in this role you will: Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 6 years of professional experience. Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally ITIL certification Desired Qualifications: Business Acumen: Previous experience in the management of cross-functional operations / initiatives and tough stakeholders Global mindset, ability to manage and collaborate across a broad and diverse set of customers and stakeholders Ability to quickly identify and analyze technical risks and impacts; define alternatives and prioritizations to remove roadblocks Proven experience with Operations management methodologies and effective usage for business benefits Provides status updates at all levels of the organization according to the communication plan Significant customer facing experience Leadership: Ability to coach & train, motivate team to adopt standards & methodologies Personal Attributes: A technical engineer, with extensive experience in solving challenging issues in high pressure environment Demonstrated strong written and oral communication skills; Highly motivated, self-starter Analytic, creative and business focused problem solve Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Digital Technology Senior Specialist - Application Operations Engineering