Digital Workplace Experience Intern

Job description

POSITION: Digital Workplace Experience Intern DEPARTMENT : Information Technology FLSA STATUS: Hourly – Part-time (20-25 hours per week) LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! Essential Duties and Responsibilities Analyze end-user technology experience by developing user personas and mapping employee technology journeys across systems and platforms Identify opportunities to improve digital workplace interactions, focusing on usability, accessibility, and overall user satisfaction Support optimization of multi-channel support intake, including ticketing systems, chat, and self-service tools Collaborate with cross-functional teams to enhance self-service workflows and streamline the end-user support experience Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Currently pursuing or recently completing a bachelor’s or master’s degree in data Analytics, Business Analytics, Computer Science, Economics, Engineering, or a related field Internship or project-based experience working with data, analytics, AI tools, or business strategy Strong interest in enterprise analytics, applied AI, and using data to drive operational decision-making Skills and Abilities Analytical and problem-solving mindset with the ability to break down complex, loosely defined problems Ability to present insights clearly to technical and non-technical audiences. Experience working with relational databases WORKING CONDITIONS L ocation: On-site – Frisco, TX or Conshohocken, PA This internship requires full on-site presence at one of our corporate headquarters, with an expected schedule of 20–25 hours per week. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.