Digital Workplace Operations Lead

Job description

Job Purpose and Impact As an Advisor, Operations Lead within the Digital Workplace team, you will serve as a senior individual contributor responsible for the operational health, governance, and continuous improvement of Cargill's endpoint and collaboration environment. This role sits at the intersection of strategy and execution — you will translate roadmap priorities into operationally sound, day-to-day practices while acting as a trusted subject matter expert across engineering teams, business stakeholders, and global service partners. You will bring structure to complexity, data to decisions, and clarity to a fast-moving transformation — all without direct reports, but with significant influence across the teams and leaders you partner with. Key Accountabilities Operational Excellence Own and improve Digital Workplace operations, covering device lifecycle, provisioning, depot management, endpoint governance, and collaboration platforms. Track KPIs and SLAs, identify risks, and drive improvements with cross-functional teams. Maintain standardized procedures and act as an escalation point, ensuring timely, accountable resolution of complex operational issues across stakeholders. Collaboration Platform Governance Support governance of the Microsoft 365 environment, including SharePoint permissions, OneDrive, Teams lifecycle, and security groups. Collaborate with Security and IAM teams to ensure data protection and access control. Drive attestation, automation, and audits, while aligning with Entra ID and HR systems to ensure accurate, compliant access governance. Governance & Compliance Support the design and execution of governance frameworks for endpoint access, device compliance, collaboration platform policies, and Digital Workplace standards in alignment with Cargill's security and IT requirements. Partner with Information Security, Risk, and Compliance teams to ensure operational practices meet internal policy and external regulatory requirements across a global footprint. Program & Stakeholder Support Collaborate with program teams to ensure operational readiness and seamless transition to steady-state operations. Advise leadership with data-driven insights on service health and transformation progress. Engage stakeholders and end users to gather feedback, drive change, and promote adoption of modern workplace tools across a global workforce. Continuous Improvement Lead operational improvement initiatives using structured problem-solving to enhance efficiency and service quality. Identify and implement automation opportunities across workflows in partnership with engineering teams. Stay updated on Microsoft 365, Nexthink, and PCaaS trends, translating emerging capabilities into actionable operational recommendations for leadership. Qualifications Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business, or a related field — or equivalent work experience. 10+ years of progressive experience in IT operations, Digital Workplace, or endpoint management in a large enterprise environment. Demonstrated experience managing device lifecycle, provisioning processes, and endpoint governance at scale (10,000+ devices preferred). Hands-on experience with Microsoft 365 platform operations, including SharePoint, OneDrive, Teams, and Exchange/mail governance. Strong analytical and problem-solving skills with the ability to synthesize operational data into actionable insights and executive-ready communications. Proven ability to work effectively across matrixed, global organizations and manage multiple priorities without direct authority. Experience with ITSM frameworks (ITIL or equivalent) and operational reporting tools. Preferred Qualifications Experience with Microsoft Intune, Autopilot, Windows 365 (W365), Entra ID (Azure AD), and/or Nexthink. Familiarity with PCaaS (PC as a Service) operating models and global vendor management. Experience designing or operating SharePoint permissions governance programs, including oversharing remediation, attestation workflows, and automated access controls. Experience supporting large-scale technology transformation programs, particularly mid-flight rather than greenfield. ITIL Foundation certification or equivalent. Microsoft 365 certifications (e.g., MS-700, MS-900, or equivalent) a plus. Demonstrated experience with process improvement methodologies (Lean, Six Sigma, or equivalent). Competencies for Success Operational Rigor — You bring discipline and structure to ambiguous environments, translating strategy into repeatable, scalable processes that hold up across a global, multi-industry organization. Stakeholder Influence — As a senior IC, you earn trust and drive alignment without formal authority, communicating clearly across engineering teams, business leaders, and end users alike. Breadth & Curiosity — You're comfortable owning both device operations and collaboration platform governance — and you actively seek to connect the dots between them. Ownership Mindset — You take accountability for outcomes, follow through on commitments, and proactively surface issues before they become problems. Data-Driven Thinking — You use metrics and evidence to drive decisions, tell compelling stories, and demonstrate operational value to leadership.