Digitisation Lead Origination, Mortgages

ING Australia is seeking a Digitisation Lead, Origination, Mortgages. When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted — it’s encouraged. You’ll be surrounded by people who are inclusive, collaborative and committed to helping you reach your full potential, which is why we’re proud to be recognised as an Employer of Choice for Gender Equality. This is a high-impact leadership role at the forefront of digital transformation in mortgages origination. You will be responsible for driving delivery, performance and direction across an established platform strategy and vision, ensuring continued momentum and alignment with both local and global priorities in a fast-changing environment. Critical to your success will be experience in transforming mortgages and origination processes utilising AI enabled tools and delivering straight through processing. Leading a team of experienced SMEs, you will provide clear direction, coaching and support while navigating a complex stakeholder landscape. You’ll work closely with global partners, balancing priorities and championing Australian interests, while acting as a confident decision-maker and momentum driver to ensure the business continues moving in the right direction. What you’ll do Lead and mentor a team of high-performing SMEs, providing clear direction, support and ongoing development Drive delivery and execution across mortgage origination, ensuring targets are met and momentum is maintained Steer priorities and make critical decisions to keep the function moving in the right direction Manage and influence senior stakeholders locally and globally within a complex matrix environment Champion digital transformation and continuous optimisation across the mortgage origination journey What we’re looking for Exceptional leadership capability with a proven track record in coaching and developing teams Deep mortgage origination expertise (essential) Experience in full end to end transformation of origination platform Demonstrated ability to operate and influence effectively in a global, matrix organisation Proven delivery focus – someone who drives outcomes, meets targets and makes the right decisions Comfortable engaging globally (including evening calls) and able to balance local priorities with global direction What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact: Skye Griffiths on For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: Applications close Wednesday 16th September #LI-DNI