Director, Account Management

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Account Management The Account Management team is seeking a Director, Account Management to lead strategic customer relationships and drive long-term business growth. This role is responsible for managing a portfolio of key clients, defining account strategies, and delivering revenue growth while strengthening customer partnerships. The Director will lead account teams, influence senior stakeholders, and ensure the successful execution of commercial and strategic initiatives. Overview The ideal candidate is a strategic, commercially driven leader with deep experience in client relationship management, strong analytical capabilities, and a proven track record in delivering growth across complex environments. Role In this client-facing leadership role, you will: • Own and drive the account strategy, P&L, and long-term growth plans for a portfolio of key clients • Lead and develop a team of Account Managers, setting direction and ensuring delivery against business objectives • Build and maintain senior-level client relationships to strengthen partnerships and identify growth opportunities • Define and execute commercial strategies, including pricing, deal structuring, and negotiations • Identify and develop new business opportunities to increase revenue, share of wallet, and profitability • Collaborate cross-functionally (Product, Finance, Legal, Marketing, etc.) to deliver integrated customer solutions • Drive customer-centric innovation, ensuring solutions align with client strategies and market trends • Monitor business performance, leveraging data and insights to inform decision-making and optimize outcomes • Lead complex initiatives and transformation projects across accounts • Ensure strong operational governance, including contract execution, reporting, and pipeline management All About You Experience & Skills: • Extensive experience in Account Management, Sales, or Business Development, ideally within payments, financial services, or technology • Proven track record of managing large, strategic accounts and delivering revenue growth • Strong experience in client relationship management at senior/executive level • Demonstrated ability to lead teams and influence across a matrix organization • Strong commercial acumen, including pricing, negotiation, and business case development • Excellent analytical and problem-solving skills, with the ability to translate data into actionable strategies • Strong communication and stakeholder management skills Education: • Bachelor’s degree or equivalent • MBA or equivalent preferred Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.