Director, Account Services (Healthcare)

Job description

At Attention Arc, we exist to make media matter. As part of our Account Services team—the Connectors—you serve as a senior strategic partner to healthcare and pharmaceutical clients, helping them navigate complexity with clarity, care, and purpose. In a category where trust, responsibility, and human impact matter deeply, you bring steadiness and insight to every decision—ensuring the work is thoughtful, compliant, and meaningful. As Director, Account Services, you lead beyond day-to-day account management. You set the strategic agenda for key client relationships, guide integrated teams through complex challenges, and build partnerships grounded in expertise and Truth With Heart. You connect business objectives to patient and provider needs—stewarding work from early insight through optimization with intention and rigor. **WHAT YOU’LL DO** **Strategic Leadership & Healthcare Thought Partnership** - Lead strategic planning and account direction across healthcare and pharmaceutical clients, ensuring media strategies are insight-driven, compliant, and aligned to business goals. - Translate complex objectives across patients, HCPs, payers, and caregivers into clear, actionable media strategies. - Guide teams through layered regulatory and medical review processes while maintaining clarity and momentum. - Bring a forward-looking POV on healthcare regulations, market shifts, and category risk—surfacing implications early. - Ensure strategies balance business outcomes with human impact. **Client Services** - Serve as the senior relationship owner, building trust through clarity, transparency, and consistency in high-stakes environments. - Lead senior-level client conversations with confidence, empathy, and strategic perspective. - Navigate tradeoffs between speed, compliance, and effectiveness with honesty and care. - Steward collaboration across creative, medical, regulatory, analytics, and partner agencies to ensure alignment and accountability. - Provide stability during audits, brand transitions, regulatory changes, or therapeutic market shifts. **Cross-Functional Leadership & Integration** - Lead integrated teams across planning, activation, analytics, research, and project management. - Foster No Sidelines collaboration, breaking down silos and creating shared ownership. - Maintain strong communication rhythms that remove obstacles and create psychological safety. - Ensure teams leverage tools, data, and research effectively while maintaining compliance. **Team Development & Culture** - Manage and mentor strategy and account leaders, providing clear direction and growth-oriented feedback. - Delegate intentionally based on strengths, capacity, and development goals. - Deliver feedback with Truth With Heart, balancing high standards with empathy. - Model Attention Arc’s values daily—All In ownership, curiosity-led thinking, and human-first leadership. **Operational Excellence & Stewardship** - Ensure account operations run smoothly and align with agency standards for clarity, quality, and compliance. - Maintain strong understanding of scopes, compensation structures, and downstream implications of change. - Hold fiscal responsibility for media stewardship—ensuring transparency, accuracy, and thoughtful budget management. - Support new business efforts through healthcare expertise, strategic insight, and leadership presence. **WHAT YOU’LL BRING** - 7+ years of experience in account leadership, media strategy, or client services. - Direct healthcare and/or pharmaceutical experience required. - Strong understanding of regulated environments and trust-based communication. - Proven ability to lead accounts strategically—not just tactically. - Experience partnering with senior client stakeholders in complex environments. - Strong analytical skills and ability to translate data into strategic direction. - Demonstrated success managing and developing junior and mid-level leaders. - Exceptional communication and presentation skills. - Ability to manage multiple accounts with structure, clarity, and composure. **WHO YOU ARE** You are a steady, thoughtful leader who brings both rigor and humanity to healthcare and pharmaceutical partnerships. - All In — You take ownership and lead with preparation and follow-through. - No Sidelines — You connect people and perspectives to strengthen outcomes. - Move With Curiosity — You stay ahead of healthcare and market shifts, grounding decisions in insight. - Truth With Heart — You communicate clearly and empathetically, even in complex moments. You understand that healthcare partnership is built on trust, clarity, and responsibility—and you lead with the steadiness this category demands. **SALARY** Our estimated range for this role is $130k to $150k **RIGHT TO WORK IN THE US** You must be authorized to work in the US for any employer. At this time, we are not sponsoring or providing assistance with obtaining work authorization.