Director, Admissions Strategy & Operations

Job description

Job Title Director, Admissions Strategy & Operations Agency Texas A&M University - Kingsville Department Office of Enrollment Management Proposed Minimum Salary Commensurate Job Location Kingsville, Texas Job Type Staff Job Description About Texas A&M University–Kingsville Texas A&M University–Kingsville (TAMUK), the oldest institution of higher learning in South Texas and a proud member of the Texas A&M University System, stands as the region’s premier university. TAMUK offers the widest range of academic programs and degrees in South Texas, provides exceptional learning and residential facilities, conducts impactful research, awards substantial scholarships, and has awarded more than 80,000 degrees in the institution’s 100-year history. The university is recognized for its unwavering commitment to student success, meaningful research, and deep community engagement. With a welcoming campus culture and strong regional partnerships, TAMUK offers faculty and staff a unique opportunity to make a lasting difference in the lives of students and the broader South Texas region. Location: The University is located in historic Kingsville, a friendly, safe city of 25,000 that is the home of the legendary King Ranch. Corpus Christi and its beaches are just 40 miles to the northeast, and the border with Mexico is 120 miles to the south at Brownsville or 119 miles to the west at Laredo. For more information, click here . Position Overview The Director, Admissions Strategy and Operations under direction, will play a pivotal role in managing the Admissions Office’s CRM, Technolutions Slate. This position is responsible for fostering a culture of data-informed decision-making, developing statistical reports throughout the admissions funnel, and assisting with strategic initiatives to achieve enrollment goals. Additionally, the Director will supervise the admissions operations staff, ensuring data integrity and effective processing of inquiry and application materials for both undergraduate and graduate levels. The role will also oversee the admissions decision process for all academic programs, ensuring absolute compliance with institutional and regulatory admissions requirements. Essential Duties and Responsibilities Administrative Support and Operational Leadership Provides leadership, supervision, and strategic direction for the Admissions Operations team, including full-time staff and student employees. Coordinates staff processes associated with recruitment, hiring, onboarding, training, performance management, leave administration, and annual evaluations. Coaches, mentors, and develops staff to ensure professional growth and operational excellence. Oversees daily admissions operations, including application processing, document management, data entry, file completion, and preparation of applicant records for admission review. Maintains knowledge of university systems and technologies, including Technolutions Slate, Banner SIS, Argos, and other related platforms. Compliance and Policy Implementation Oversees the admissions decision process for all academic programs to ensure compliance with institutional policies, state regulations, accreditation standards, and applicable federal guidelines. Ensures data integrity and accuracy within admissions systems through established quality assurance and auditing procedures. Assists with error management within the CRM by reviewing exception reports, resolving data discrepancies, consolidating duplicate records, and coordinating corrective actions. Collaborates with Enrollment Management leadership to develop and implement policies, procedures, and best practices related to admissions operations. Special Projects, Data Analytics, and Reporting Co-leads the management, enhancement, and strategic utilization of the Technolutions Slate CRM, including implementation, maintenance, testing, and user training. Operationalizes data-informed enrollment strategies through the effective use of CRM technology and analytics. Conducts statistical analyses and prepares reports related to inquiries, applications, admissions decisions, enrollment trends, and funnel performance. Prepares and disseminates regular reports on operational effectiveness, application processing timelines, and admissions outcomes. Partners with the Director of Enrollment Systems/Slate and other stakeholders to identify, develop, and implement technology solutions that improve workflow management and operational efficiency. Communication and Stakeholder Engagement Collaborates with Enrollment Management leadership, academic colleges, Information Technology Services, Office of Institutional Research, and other campus partners to support enrollment objectives. Assists in the development, implementation, and assessment of communication plans and communication flows for prospective students, applicants, parents, and other stakeholders. Provides guidance and support to admissions counselors and campus partners regarding admissions processes, policies, and system functionality. Prepares presentations, reports, and recommendations for university leadership and enrollment management committees. Other Duties The above represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Required Qualifications Education – Bachelor’s degree in an applicable field or equivalent combination of education and experience. Experience – Ten years of related experience in Admissions, including related supervisory experience. Preferred Qualifications Master’s degree in Higher Education Administration, Business Administration, or a related field. Extensive experience with the Technolutions Slate Customer Relationship Management (CRM) System and Banner Student Information System (SIS). Demonstrated knowledge of data analytics, predictive modeling, and funnel reporting. Knowledge, Skills, and Abilities Knowledge of: Advanced leadership, personnel management, and supervisory principles. Technolutions Slate CRM functionality, architecture, and query building. Banner Student Information System (SIS) data entry, structures, and integration. Proficiency in Technolutions Slate Customer Relationship Management (CRM) System and Banner Student Information System (SIS). Standard business software applications, including word processing, complex spreadsheets, and databases. The structural functions, regulatory environments, and operations of higher education institutions. Strategic student recruitment, enrollment funnel dynamics, and higher education marketing principles. Ability to: Multitask, prioritize heavy operational volumes, and work collaboratively with cross-functional campus teams. Communicate effectively and professionally, both verbally and in writing Present complex operational data and enrollment trends clearly and concisely to executive leadership. Utilize advanced enrollment technology to track, audit, and process all student types through the admissions lifecycle. Collect, clean, analyze, and report on diverse and complex administrative data sets. Other Requirements Other Requirements and Factors Travel may be required for regional events, training, or conferences. Must be willing and able to work beyond normal office hours and/or work on weekends during peak admissions processing cycles and high-profile recruitment events. This position is security sensitive This position will require export-control authorization prior to starting employment. This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements Why Join the Javelina Nation? Texas A&M University–Kingsville offers a supportive, mission-driven culture focused on excellence in teaching, research, and service. All employees enjoy: A welcoming campus community Opportunities for professional development Competitive benefits through the Texas A&M University System A rewarding experience of helping students achieve their academic and career goals Shared Values: TAMUK employees uphold the Shared Values of Care, Integrity, Pride, Innovation, and Excellence, which form the foundation of the University’s culture and guide its strategic plan. More information on TAMUK’s Strategic Plan and Shared Values can be found here . 4DX : TAMUK employees actively engage in Franklin Covey’s 4 Disciplines of Execution (4DX) activities within their departments. TAMUK utilizes 4DX as the framework for pursuing strategic goals by creating a culture of high performance. This requires participation from all faculty and staff. More information on 4DX can be found here . Caring Campus: TAMUK employees embody the Institute for Evidence Based Change’s Caring Campus mindset, maintaining a collegial and caring attitude towards students and each other to foster student engagement and a positive, collaborative work environment. More information on Caring Campus can be found here . Compensation & Benefits Compensation: Commensurate with experience Texas A&M University-Kingsville offers a career filled with purpose and opportunity in addition to competitive wages. In addition to base pay, TAMUK provides eligible employees a comprehensive Total Rewards package designed to support employees’ well-being, professional growth, and financial security. BENEFITS (rules, policies, eligibility apply) With our generous benefit package , robust professional development opportunities, strong retirement programs, and dedication to service excellence, TAMUK is a truly engaging and rewarding place to work. Insurance: Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value). Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage Dental & Vision Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account On-Campus Wellness Opportunities: TAMUK’s Wellness Program is designed to enrich lives through health and wellness programming that is meaningful and impactful. Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources Tuition Benefits: Employee Tuition Assistance Program Book scholarships Public Service Loan Forgiveness Retirement: Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP), dependent on position Voluntary Tax Deferred Account/Deferred Compensation Plan Employee Leave: 8+ hours of vacation per month 8 hours of sick leave per month 8 hours of paid Birthday leave 12-15 paid holidays per year Additional Information A federal proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Texas A&M University-Kingsville will not pay this fee. If immigration sponsorship may be required for employment, consult with private immigration counsel, at the individual’s expense, is recommended to determine whether the individual’s current immigration status would make a potential offer of employment from Texas A&M University-Kingsville subject to this fee. In addition, on January 27, 2026, Texas Governor Abbott issued a moratorium on the filing of any new H-1B petitions unless approved by the Texas Workforce Commission. Accordingly, if sponsorship for employment visa status is required now or in the future, this moratorium may affect the university’s ability to employ the selected final candidate. TAMUK will adhere to applicable regulations regarding visa opportunities. Application Instructions During the application process applicants have one opportunity to enter the requested information, upload documents and submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action. Employment applications must include: Completed online application Cover Letter/Letter of Interest addressing qualifications Curriculum Vitae or Resume Contact information for 3 professional references All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.