Director, Agency Business Operations

Job description

We're looking for a commercially minded Director, Agency Business Operations to partner with our Agency leadership team and drive operational excellence across the business. This is a high-impact role for someone who thrives on improving performance, simplifying processes, leveraging technology and turning data into actionable insights. Working closely with senior leaders nationally, you'll identify opportunities to increase productivity, enhance client service delivery and support revenue and EBITDA growth. What you'll be doing Partnering with Agency leaders to drive business performance, productivity and profitability Leading operational improvement initiatives across multiple service lines Championing technology adoption, automation and AI-enabled ways of working Developing data-driven insights, dashboards and reporting to support decision making Standardising processes and creating scalable support models across the business Leading strategic projects, business transformation initiatives and change programs What we're looking for Proven experience in operations, business improvement, transformation or performance management Strong commercial acumen with the ability to analyse and interpret business metrics Experience driving process improvement, technology adoption and operational change Exceptional stakeholder management skills with the ability to influence senior leaders A proactive problem-solver who enjoys identifying opportunities and delivering results Why join us? This is an opportunity to make a genuine impact on a national business. You'll work alongside senior leaders, influence the future direction of the Agency division and lead initiatives that improve how we operate, perform and grow. If you're passionate about operational excellence, business performance and driving meaningful change, we'd love to hear from you. We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment. Experts join experts, and we welcome you to join us as we lead the industry into the future. Please be advised that applications will only be accepted directly rather than via recruitment agencies. Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.