Director, Applications & Business Systems

Job description

## **About OpenLoop** OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. ## **About The Role** OpenLoop is looking for a **Director of Applications & Business Systems** to join our team remotely. In this role, you will be responsible for owning the vision, delivery, and continuous improvement of OpenLoop Health’s enterprise software stack. You will lead a high-performing team that implements, integrates, and optimizes all mission-critical applications—spanning ERP, CRM, HRIS, finance, collaboration, and proprietary platforms—so that they scale with the business, meet security and compliance requirements, and delight internal users. ## **What You’ll Do:** - Define and maintain a 3-year enterprise applications roadmap aligned with company goals and digital transformation priorities. - Translate business strategies into scalable technical initiatives, measurable KPIs, and clear project portfolios. - Recruit, coach, and lead a high-performing team of analysts, developers, and admins. - Own the full lifecycle of enterprise applications (e.g., GSuite, Zoho, NetSuite, Slack, Okta, Healthie, Doxy)—from selection and deployment to integration and retirement. - Lead cross-platform initiatives focused on data quality, governance, and master data management. - Drive automation and process improvements using APIs, low-code tools, and emerging tech to eliminate manual work. - Manage third-party vendors: negotiate contracts, monitor SLAs, control licensing costs, and oversee renewals. - Oversee application provisioning, deprovisioning, and access management to ensure a seamless and secure employee experience. - Partner with Product and Engineering to enhance and integrate internally developed tools; establish release, QA, and UAT processes. - Ensure compliance with SOC 2, HIPAA, HITRUST, NIST, and other regulatory frameworks across the application stack. - Implement robust role-based access controls, audit trails, and incident-response procedures. - Track system uptime, usage, and ROI; deliver executive-level dashboards and insights. - Measure end-user satisfaction and lead continuous improvement efforts. - Manage the applications budget, including licenses, tools, and services. - Other duties as assigned ## **Who You Are:** - Bachelor’s degree in Information Systems, Computer Science, Business Administration, or equivalent experience. - 8+ years leading enterprise applications or business-systems functions, including 3+ years in a people-management role. - Demonstrated success implementing and integrating cloud-based SaaS platforms (GSuite, Zoho, NetSuite, Slack, Okta, etc.). - Deep knowledge of systems integration, data governance, and the full software-development lifecycle. - Proven track record in vendor negotiation, license optimization, and third-party risk management. - Exceptional communication, leadership, and cross-functional influencing skills. - Experience spearheading large-scale change-management or digital-transformation programs. - Hands-on familiarity with modern data architectures, APIs, and automation frameworks. ## **Our Benefits** In addition, for salaried positions you would also be eligible for: - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more ## **Our Company** We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.