Director, Business Operations

Job description

**About Perry Weather** Perry Weather helps organizations turn hyperlocal weather data into faster, safer decisions when lives, assets, and operations are on the line. Our platform brings software, connected hardware, and real-time weather data into one system trusted by thousands of customers and millions of people each year — from Fortune 500 companies and professional sports leagues to major commercial builders, schools, cities, and golf courses. **About the Role** Perry Weather operates extremely well today, and this is a proactive hire. We're in our sixth year of 80%+ growth, and the hardest thing ahead of us is holding execution quality while the company doubles again. Systems and processes built for 50 people have to hold at 150, and again at 250. We have to constantly work ourselves out of one job to go on to bigger and better opportunities. Architecting for scale requires intentional investment beyond the day-to-day expectations of our functional leaders. We're hiring a Director of Business Operations to channel this transformation into a dedicated function. You'll report directly to the COO and work on the highest-leverage problems in the company: the operational systems we run on, the cross-functional projects that don't belong to any one team, and the department-level transformations our leaders can't get to alone. This role has high executive visibility and a direct impact on the future growth of Perry Weather. This is a real builder/operator role, not a consultant who just advises. There is no deck at the end, no handoff to someone else's team, and no version of this job where the problem is still broken but the analysis was good. While strategy is core to prioritizing where to focus, you'll do the real work hands-on: configure the system, run the migration, write the process, sit in the room until the thing is live and used. **Responsibilities** Operational systems - Own the internal side of major systems implementations end to end, from requirements through adoption. Acumatica, Zendesk, Aircall, and the field and hardware tooling still ahead of us. A system that's live but unused is a failed project. - One of the first major projects is picking up an ERP implementation mid-workstream. A consulting firm is handling the technical build, but you’ll own everything else, ensuring that the entire organization is aligned on a successful, well-architected launch. - Make the systems talk to each other, and partner closely with RevOps on anything touching the go-to-market stack and Product/Engineering on all things platform. Operational metrics - Build and own the operational metrics layer across the business: what we measure, where it lives, who sees it, and whether it's actually changing decisions. - Bring the numbers to the exec team with a point of view, not a dashboard link. The job is to make it obvious where the business is working and where it isn't. What gets measured, gets better and you’ll own that cadence at the highest levels. Cross-functional special projects - Take the consequential problems that have no clear owner and drive them to resolution. Company-wide AI adoption. Customer self-installs that stall and delay time-to-value. Support ticket volume that should be lower at the source. Expanding into international geographies. - Bring structure to problems that arrive unstructured, and get people aligned on something they didn't initiate. - You don't wait for projects to get added to your plate, but are proactively identifying where communication is getting murkier, decision-making is getting slower, or teams are outgrowing how they work — before those things become real problems. Functional transformation - Partner with leaders across engineering, product, hardware manufacturing, field services, customer support, meteorology, and go-to-market on the changes they can't get to alone (e.g. increasing manufacturing capacity by 50%, rebuilding how the meteorology team structures its intake process, etc). - You bring structure, capacity, and an outside perspective to help multiply the impact of our functional leaders. - Find where current processes and workflows are creating friction, burning unnecessary resources, or producing a worse customer experience than we should — and fix it. Some fixes are structural, some are new tooling, some are just better processes. Your own leverage - If you succeed at your role, everyone will want your time, so build the intake and prioritization process that keeps this role on the highest-leverage work instead of turning it into a request queue. - Use AI to multiply yourself and the teams you work with. Build operational workflows with it, run them at real volume, and help other teams do the same. - Keep your attention 18 months ahead, and make sure we get there with excellence. **Requirements** - 7+ years of experience, with at least 5 in management consulting focused on technology implementations, operations, or transformation work. Operator time at a high-growth company that was actively scaling while you were there is a strong plus. - You've built things, not just scoped them. We want specifics: the system you configured, the data you cleaned, the migration you ran, the SOP you wrote, the vendor you chased. - You own problems end to end. You don't hand off a plan and move on, and you don't wait on someone else to execute. You stay until it works and doesn't need you anymore. - You earn credibility fast. You can walk into a team that didn't ask for your help, understand their world quickly, and get them moving. Our team is collaborative and low-ego, so you won't be managing politics, but you do have to earn trust. - You're self-directed. The COO helps set priorities. Beyond that you run your own agenda and decide what matters next. - You think in systems. Root causes over symptoms, and the judgment to know when the right answer is just doing it yourself today. - You move between altitudes. Framing a problem with the leadership team in the morning, in the weeds of a broken workflow in the afternoon. - You're fluent in data. Comfortable getting deep into Excel, building reporting in BI tools, and confident about which number actually answers the question. - You're hands-on with AI, not planning to look into it. You're already building workflows with it and improving them as you go. - You write and run meetings well. Tight writing, short meetings, the right question at the right time. **Benefits** - **You'll want to come into the office.** Our Oak Lawn office isn't just a place to sit — it's where ideas move fast and culture stays strong. The whole team is here Monday through Friday, which means real collaboration, no chasing people down over Slack, and a genuinely fun place to spend your work days. - **Your wellbeing is covered.** Competitive health insurance, 401(k) with employer matching, and a full suite of voluntary benefits, because you shouldn't have to think twice about the basics. - **Good people, good times.** Monthly All-Hands, Office Olympics, happy hours, and more. We take the work seriously and the culture seriously too. - **You're getting in early, and that matters.** We're growing fast, but the biggest opportunities are still ahead. The people joining now will help shape what Perry Weather becomes. - **Work at the executive level.** You’ll be a direct partner to the whole Exec and SLT team, with real influence over strategy and operational excellence across the entire company. - **The hardest, most interesting problems in the category.** Software, integrated hardware, on-site manufacturing, 24/7 professional forecasting, and front-line operation teams all have to work together, when it matters most. Few jobs are this end-to-end.