Director, Business Solutions Technology - HR & Employee Services

Job description

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. JOB DESCRIPTION: As the Director of Business Solutions Technology for HR & Employee Services, you will lead the strategy and execution of engagement capabilities, platforms, and solutions. In this highly visible leadership role, you will oversee a portfolio of technologies, products, services, and business processes that support stakeholder experiences, operational effectiveness, and business performance. Working closely with senior leaders and cross-functional stakeholders, you will champion the strategic evolution of key technologies including ServiceNow, Workday, and Five9; ensuring investments align with organizational priorities, driving adoption and continuous improvement, and delivering scalable, secure, and high-quality outcomes. This position is designated as a hybrid role. We are also open to considering remote candidates who reside outside the local area within the U.S., with the expectation of up to 50% travel to support business needs, team collaboration, and key meetings. POSITION RESPONSIBILITIES Domain Strategy, Engagement & Platform Portfolio Leadership Own the strategy, roadmap, governance, and lifecycle for a portfolio of domain-specific platforms, solutions, services, and enabling technologies. Partner with business, technology, and functional leaders to align platform investments, engagement priorities, and service capabilities with organizational objectives and evolving stakeholder needs. Lead prioritization, resource planning, and governance for enhancements, new capabilities, operational improvements, and transformation initiatives across the domain portfolio. Translate business objectives and stakeholder requirements into scalable solutions, operating models, processes, and implementation plans that balance experience, risk, efficiency, and value creation. Drive adoption, value realization, and continuous improvement through stakeholder engagement, performance measurement, change leadership, and effective portfolio management. Service Delivery & Operational Excellence Lead the delivery of services, solutions, and support capabilities within the assigned domain, ensuring operational effectiveness, service quality, reliability, and a positive stakeholder experience. Establish, implement, and continuously improve service delivery, operational management, governance, and support practices that enable consistent and efficient outcomes. Define, monitor, and enhance service levels, performance metrics, operational measures, and reporting to drive accountability, transparency, and informed decision-making. Identify and implement opportunities to automate, simplify, standardize, and optimize processes, workflows, and service experiences to improve effectiveness, scalability, and efficiency. Lead teams and partners in operational planning, continuous improvement initiatives, issue resolution, and the delivery of sustainable solutions across business and technology stakeholders. Platform Leadership, Workflow Modernization & Service Enablement Own the strategic direction, roadmap, and lifecycle of platforms, technologies, and capabilities that enable service delivery, workflow management, knowledge sharing, automation, engagement, and operational effectiveness within the assigned domain. Partner with business, functional, and technology leaders to modernize stakeholder experiences through self-service capabilities, workflow optimization, process improvement, automation, digital solutions, and emerging technologies. Oversee platform integrations, technology alignment, and vendor relationships to ensure scalable, secure, reliable, and sustainable solutions that support business and operational objectives. Evaluate and implement new capabilities and technologies that improve user experiences, increase efficiency, and enhance service delivery and business outcomes. Drive platform adoption, capability maturity, and continuous improvement through effective governance, stakeholder engagement, performance measurement, and change leadership. Budget & Financial Stewardship Own budget planning and financial stewardship for the assigned domain portfolio, including operating expenses, vendor spend, platform investments, and enhancement initiatives. Partner with finance, technology, business, and functional leaders to prioritize investments, develop business cases, and align funding with business objectives, stakeholder needs, and strategic priorities. Monitor spend, manage tradeoffs, and ensure platform, service, and capability investments deliver measurable value, scalability, operational effectiveness, and business outcomes. Leadership Responsibilities Lead, coach, and develop a high-performing team by setting clear priorities, expectations, and performance outcomes, while fostering a culture of accountability, collaboration, and continuous improvement. Build and align team capabilities, capacity, and ways of working to strategic priorities by strengthening functional expertise, providing ongoing development and feedback, and ensuring clear roles, decision rights, and effective execution across direct and matrixed team members. Lead change and adoption efforts to ensure successful implementation of new capabilities, solutions, processes, technologies, and service models. Foster a culture of continuous improvement, stakeholder-focused experiences, and operational excellence across the portfolio of capabilities, platforms, services, and solutions. Oversee a team of 50 - 75 direct and indirect reports. MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS Bachelor’s degree in information systems, MIS, Information Technology, Computer Science, Management or equivalent years of experience. 8+ years of progressive leadership experience in information technology, with significant responsibility for employee-facing platforms, service delivery, or enterprise applications (e.g. ServiceNow, Workday, Five9). Proven experience leading cross-functional teams and portfolios that span technology strategy, service operations, and business process improvement. Experience partnering with functional, shared services, or business operations leaders to deliver technology solutions that improve employee experience and operational effectiveness. Demonstrated success leading transformation initiatives involving governance, change management, vendor management and adoption of new capabilities. Demonstrated experience leading, developing, and aligning teams through changing priorities, capability building, and execution of strategic roadmaps. Experience with HR technology, employee service delivery, shared services, or enterprise support models preferred. Skills Strategic planning, platform lifecycle management, and portfolio management. Stakeholder engagement and executive communication. Vendor management, contract oversight, and partner collaboration. Change management, adoption planning, and organizational enablement. Data-driven decision-making using service metrics, KPIs, and dashboards. Risk, security, compliance, and data governance awareness. Competencies Executive presence and the ability to influence across functions and levels. Enterprise and customer-focused mindset with a strong orientation toward employee experience and service quality. Strong judgment, prioritization, and decision-making in complex environments. Ability to lead through change, ambiguity, and competing priorities. Collaboration, relationship-building, and team leadership across matrixed organizations. Continuous improvement mindset with a bias toward simplification, accountability, and measurable outcomes. Talent builder mindset with the ability to develop team capability, clarify accountability, and lead through change. PAY RANGE: $146,920.00 - $235,080.00 CULTURE AND BENEFITS: At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include: 401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities *For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement. PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws. We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.