Director, Carrier Sales

Job description

Be a Part of Something BIG! We are seeking an accomplished, commercially driven Director, Carrier Sales to lead and accelerate the growth of Singtel's carrier business in Singapore and across the region. Reporting to the VP, Carrier Services, you will lead a team of Account Managers serving telecommunications carriers, global service providers, hyperscalers and service-based operators. This senior sales leadership role is accountable for revenue growth, profitability, new customer acquisition and customer excellence. You will shape regional sales execution and strengthen Singtel's position as a leading connectivity and digital infrastructure partner. Make An Impact: Sales Leadership & Business Growth Lead the Carrier Sales business with accountability for revenue, operating expenditure and EBITDA performance. Develop and execute sales strategies to accelerate profitable growth, expand market share and strengthen competitive positioning. Win new business and expand existing accounts across carrier, hyperscaler and global service provider segments. Drive regional sales growth through new customer acquisition, commercial opportunities and strategic customer relationships. Oversee carrier sales activities and business performance across Singapore, Malaysia and the Philippines. Strategic Account & Customer Management Build and maintain executive-level relationships with key customers and decision-makers. Strengthen engagement with global hyperscalers, telecommunications operators and multinational customers to drive sustainable revenue. Champion customer excellence by improving responsiveness, service delivery and customer satisfaction. Drive disciplined account planning, pipeline management, sales forecasting, commercial negotiations and payment collection. Commercial & Operational Excellence Optimise sales performance, cost-to-serve and operational efficiency to improve margins in a competitive market. Collaborate with product, network, operations, finance and other business units to deliver compelling customer solutions. Identify opportunities to grow wallet share, monetise existing accounts and introduce new services. Improve sales processes and customer engagement to strengthen commercial effectiveness. People Leadership Lead, coach and develop a high-performing team of Account Managers with clear sales goals and accountability. Build sales capabilities to navigate complex multinational customer organisations and close high-value opportunities. Develop talent, strengthen succession pipelines and foster an engaged, collaborative sales culture. Skills for Success Extensive experience in B2B, enterprise or carrier sales, with a proven record of delivering significant revenue growth and exceeding targets. Demonstrated success leading substantial sales portfolios and high-performing sales teams, with accountability for revenue, profitability and customer growth. Strong commercial sales experience within telecommunications, ICT, cloud, connectivity or digital infrastructure sectors. Proven ability to acquire customers, expand accounts and build sustainable sales pipelines across regional or multinational markets. Established record of engaging C-suite decision-makers and closing complex, high-value deals. Strong commercial acumen in pricing, contract negotiations, margin management and sales forecasting. Ability to coach and develop sales teams to achieve ambitious business targets. Excellent negotiation, stakeholder management and influencing skills. Results-driven, commercially astute and customer-focused, with strong ownership and accountability. Rewards that Go Beyond Flexible work arrangements Full suite of health and wellness benefits Ongoing training and development programs Internal mobility opportunities Are you ready to say hello to BIG Possibilities? At Singtel, you will help shape the future of connectivity and digital infrastructure while working with leading telecommunications operators and global technology companies. Drive meaningful commercial impact, develop high-performing sales teams and contribute to our continued growth across Singapore and the region. Join us and help shape the next chapter of Singtel’s carrier business.