Director, Client Ops

Job description

CourtAvenue is a company of industry experts accelerating digital transformation for the world’s most ambitious companies. At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement. The Director, Client Operations owns delivery for complex, large-scale client engagements, applying disciplined program management to ensure work is delivered on scope, cost, time, and quality. This person is a strategic partner as much as a delivery lead. Someone clients trust, who can navigate ambiguity across multiple stakeholders, and who helps grow the relationship alongside our Business Innovation team. This role is based in our Dallas office and will play a key part in growing our footprint there. As CourtAvenue continues to scale quickly, we need someone who can flex across multiple concurrent engagements over time, not just deliver on a single account. Someone who brings structure and calm to a fast-growing, evolving environment. ### Responsibilities - Own end-to-end delivery for one or more client engagements: scope, cost estimation, risk, and status reporting - Serve as the primary point of coordination across internal teams and any external partners involved in a given engagement, resolving scope and ownership ambiguity as it surfaces - Run recurring governance cadences (status reporting, prioritization, and dependency management) to keep cross-functional work aligned and unblocked - Serve as a trusted, in-office point of contact for clients, building credibility as a strategic partner and not just a delivery lead - Partner with our Business Innovation team to identify and pursue opportunities to deepen and grow client relationships - Lead, mentor, and develop the project managers and producers supporting your engagements - Serve as a point of escalation for project teams; identify and resolve issues, manage risk, and execute mitigation plans - Ensure consistent application of project and program management methodology, controls, and standards across the Client Operations PMO - Communicate clearly and confidently across a wide range of stakeholders, from day-to-day client contacts to senior client and internal leadership - Contribute to new business and pitch initiatives that support a pipeline of future work - Support the growth of the Dallas office, including local hiring, culture, and business development as the team scales ### What You Bring - 9–12+ years of project/program management experience, ideally within an agency or consulting environment supporting enterprise clients - Proven experience managing large, multi-workstream engagements involving multiple stakeholders or vendor partners - Comfort operating as the “glue” across teams with overlapping scope, and resolving ambiguity without needing every answer handed to you - Strong soft skills: this role is as much about relationship building and executive presence as it is about process rigor - Ability to flex across multiple client engagements and priorities as our portfolio grows - Experience with agile software development methodologies, specifically Scrum - Agency experience is required - Marketing technology / martech platform experience is a plus but not required - Excellent written and verbal communication skills - Ability to manage workload with minimal supervision and prioritize across a demanding, multi-stakeholder environment ### Work Environment - Candidates for this position must be located in the Dallas, TX Metropolitan area - A hybrid model, with a mix of remote days and regular in-person presence on-site is expected to support client work and grow our local footprint