Director - Client Services ( Portfolio Management)

Job description

We are looking for a Portfolio Director to our India office who will contribute to the regional business development, by actively developing the client services business on both existing accounts and new names. A Portfolio Director’s responsibilities include designing regional growth strategies, managing client satisfaction and growth opportunities through actively participating in governance committees, and supporting the sales organization to position the implementation strategy and pitch. Ultimately, you will work directly with clients and customer satisfaction colleagues as well as the sales organization to manage a portfolio of active projects, drive service growth and market penetration as well as actively supporting sales of new clients in various business lines. Division Overview Client Services is an integral part of Nasdaq's growth and success. This division's mission is to continuously improve the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach passionate about driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities. Team and Role Overview We are looking for a Portfolio Director to our India office who will contribute to the regional business development, by actively developing the client services business on both existing accounts and new names. A Portfolio Director’s responsibilities include crafting regional growth strategies, managing client happiness and growth opportunities through actively participating in governance committees, and supporting the sales organization to position the implementation strategy and pitch. Ultimately, you will work directly with clients and customer happiness leagues as well as the sales organization to manage a portfolio of active projects, drive service growth and market penetration as well as actively supporting sales of new clients in various business lines. Responsibilities Provide client service strategies to clients and colleagues Provide advice and mentorship for opportunities to customers and colleagues Build and execute a regional strategy to develop the client services business Measure and report on the financial KPIs like (bookings, margin, and revenue) Work actively with customer delivery directors to ensure the flawless transition of opportunities from the prospecting stage toward the execution phase Work collaboratively with solution architects and subject matter experts to elaborate client proposals and end estimates Present service strategies to clients C-level Engage with client procurement, business, and legal departments to review and close contracts Skills And Requirements Proven work experience as a Portfolio Director or similar Presales role Strong understanding of customer delivery practices Excellent verbal and written communication skills, with a focus on commercial C-level conversations Strong analytical and problem-solving skills Master’s degree in business, finance, investment, or a related field preferred Why Apply: Nasdaq’s mission to pioneer innovative technology offering efficient, accessible, transparent, and fully coordinated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Nasdaq’s employees outstanding. At Nasdaq, we offer excellent opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent globally is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you. This is a full-time position located in our India office. Please apply with a resume in English, and we will be in touch soon. Come as You Are Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.