Director, Client Services - Retail

Job description

**Join a National Top Workplace** Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. **Join Us from Anywhere** While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the *freedom to work remotely*. We understand the importance of work-life balance and support our team with: · Flexible Time Off to recharge when needed · Nine Company-Wide Holidays · A diverse suite of benefits prioritizing your growth, development, and personal well-being Discover more about our perks and benefits [here](https://kobie.com/wp-content/uploads/2026/06/Perks-Benefits-one-pager.pdf)[.](https://kobie.com/wp-content/uploads/Perks-Benefits-one-pager_2024.pdf) Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. **Travel Requirements:** As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role. ## **About the team and what we will build together** You're the face of Kobie to your clients. As Director, Client Services, you'll lead a retail book of business as the visible account lead, owning client satisfaction, revenue, and the organic growth that moves Kobie from vendor to valued partner. Clients and Kobie teams will look to you for direction, problem solving, and the tone for how we work together. **In the Retail Vertical, this means:** You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop. You'll navigate high-volume promotional calendars, peak seasons where execution can't miss, program models from tiers to co-brand cards to paid memberships, and a fiercely competitive market where every retailer is fighting for share of wallet. The work moves fast, the stakes are visible, and the results show up in the business. ## **How you will make an impact** - **The account, end to end:** Own the client experience from onboarding to renewal, including the account's client satisfaction target, and become a true extension of your client's team. - **Revenue and margin:** Deliver account revenue and margin targets, own forecasts and resource allocation, and partner with Finance on pricing and profitability. - **Organic growth:** Build and land proposals that grow your accounts, and turn strong partnerships into client proof points that help Kobie win. - **Account strategy:** Build the account plan, lead quarterly client reviews, and bring thought leadership on the challenges retail clients face. - **Risk into trust:** Spot risk early, escalate with judgment, and turn friction into opportunity. - **Your team:** Lead and develop a direct team, and set the rules of engagement for the cross-functional group behind every client. ## **What you need to be successful** ## **Required** - 10+ years of marketing experience, including leading loyalty or rewards programs. - Proven success with well-recognized retail brands. - Experience managing P&L and account financials. - The confidence and salesmanship to grow accounts. - Exceptional judgment and real-time problem solving. - Technical fluency with loyalty and martech platforms, including capabilities, integrations, and data flows, and the confidence to guide technical conversations. - Bachelor's degree required. - Ability to travel up to 20%. ## **Bonus Points** - Loyalty industry or technology enabler experience, or industry recognition that sets you apart as a leader. **Where this role leads:** Sr. Director, Client Services, stewarding a multi-account portfolio.