Director, Client Solutions Architects, Northeast (Remote)

Job description

**Who You Are** You are an accomplished enterprise technology and solutions architecture leader who combines strategic vision with a hands-on, player-coach approach. You bring broad expertise across infrastructure, networking, cloud, cybersecurity, AI, automation, and services, along with the ability to translate complex technologies into practical strategies that advance clients’ business objectives. **About The Role** The Director of Client Solutions Architects for the Northeast leads the regional Client Solutions Architect team and helps customers connect business priorities to practical technology solutions and services. This is a player-coach role that balances team leadership with client-facing responsibilities. The Director coaches and develops CSAs, helps allocate resources across the territory, supports complex pursuits, and may step directly into a CSA role for key customers when additional leadership, continuity, or thought leadership is needed. The Director works closely with Account Executives, CSAs, Specialists, Practice leaders, Professional Services, Managed Services, and strategic technology partners to improve solution quality, strengthen customer relationships, and support growth across Northeast accounts. Success is measured by the performance and development of the CSA team, the quality of customer engagements, effective support for priority accounts, and the ability to turn customer needs into well-scoped opportunities across Myriad360's capabilities. **Must be based in the United States and****reside in New York City.**Travel regularly throughout the Northeast and attend client, partner, and company meetings as business needs require. **Other responsibilities include:** - Lead, coach, and develop the Northeast CSA team while remaining available for hands-on customer work. - Step into the lead CSA role for key customers or complex pursuits when additional coverage, continuity, or technical leadership is needed. - Coach CSAs and Sales teams on discovery, solution development, technology storytelling, business outcome alignment, whiteboarding, and workshop facilitation. - Serve as a trusted technology advisor to customer technology, infrastructure, security, and business leaders. - Partner with Account Executives and CSAs to identify where stronger technical engagement can expand the customer relationship. - Help move client conversations from tactical purchases toward multi-year strategic relationships. - Maintain strong awareness of major enterprise technology trends and translate them into relevant client conversations. - Provide thought leadership across Enterprise AI, AI infrastructure, RAG and agentic AI, data center modernization, networking, cybersecurity, hybrid cloud, automation and observability, platform engineering, Managed Services, Enterprise Service Management, and operating-model transformation. - Represent Myriad360 in customer briefings, client events, industry panels, technology summits, webinars, and partner engagements. - Support complex, multi-practice opportunities where customer context and technical strategy are critical to success. - Build strong relationships with technical leaders and architects across strategic OEM partners. - Bring OEM insights, roadmaps, and innovation into relevant client conversations. - Help identify where Myriad360 can create differentiated joint solutions with strategic partners. - Maintain enough technical depth to step into key accounts while knowing when to engage deeper specialists. - Represent Myriad360 with credibility across customers, internal teams, and the partner ecosystem. - Complete ongoing security awareness training and comply with company policies to the requirements section - Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts - Other duties as assigned **Desired skills and experience:** - Must reside in New York City and be able to travel throughout the Northeast. - 10+ years of experience in enterprise technology, consulting, solution architecture, systems integration, or related roles, including team leadership or mentoring responsibilities. - Experience engaging with senior technical and business stakeholders in customer-facing environments. - Broad knowledge across enterprise infrastructure, networking, cloud, cybersecurity, data center, automation, AI, and services. - Demonstrated ability to translate emerging technologies into practical business strategies. - Experience shaping complex enterprise technology programs and transformation initiatives. - Strong customer communication, facilitation, whiteboarding, and presentation skills. - Proven ability to lead complex pursuits and provide hands-on CSA support when needed. - Experience working across Sales, Pre-Sales, Professional Services, Managed Services, and Delivery organizations. - Strong understanding of technology partner and OEM ecosystems. - Experience at a national technology integrator, consulting company, VAR, MSP, or major enterprise technology provider. - Prior experience as a CSA leader, solutions architecture manager, Principal Architect, Lead Architect, or technical consulting leader. - Experience developing customer technology roadmaps and strategic account plans. - Familiarity with Enterprise AI, AI infrastructure, RAG, agentic AI, automation, observability, hybrid cloud, and cybersecurity strategy. - Experience speaking at client events, industry panels, customer briefings, or technology conferences preferred. **A Little About Us** Our mission is to challenge and enable our employees to achieve great things. **We live and breathe our core values:** - **We Before Me:** We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. - **Dare To Be Great:** We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. - **Own It:** We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. **Some of Our Benefits** - Unlimited Paid Time Off (PTO) - Incentive compensation plans for all employees - Zero-cost employer-covered health insurance - Company-funded 401k contributions - Annual BYOD (Bring Your Own Device) reimbursement up to $500 - Paid Parental Leave - Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop - Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! **Must be based in New York City and willing to travel 40% of the time in the United States, primarily in the Northeast region.**