Director, Client Solutions & Delivery

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Client Solutions & Delivery based in United States.** This role leads the development and delivery of complex client and product solutions for Multi-Services Operators (MSOs) and broadband providers. You will guide initiatives from early concept and solution design through testing, launch, and operational transition. The position serves as a key connector between clients and internal teams spanning product, technology, operations, finance, marketing, and business development. You will bring structure and discipline to complex programs while ensuring solutions deliver measurable business and customer outcomes. The role combines strategic thinking, client leadership, solution design, and hands-on program execution. You will also help shape new business initiatives in a fast-moving, collaborative environment where innovation and operational excellence are highly valued. ### Accountabilities: - Lead the end-to-end delivery of complex client and product solutions, ensuring initiatives align with client objectives, product strategy, business priorities, and organizational standards. - Apply a disciplined, product-development approach to initiatives, guiding teams through concept development, solution design, financial modeling, journey mapping, partner selection, testing, evaluation, and rollout. - Support the development of solutions across areas such as claims processing, forward and reverse logistics, payment platforms, self-service capabilities, and new product or feature offerings. - Coordinate and facilitate cross-functional efforts across technology, operations, marketing, product development, finance, implementation, and other disciplines to translate solution concepts into effective delivery plans. - Lead matrixed resources across product, business development, and marketing, creating alignment around priorities, milestones, dependencies, and expected outcomes. - Partner closely with clients, product teams, implementation teams, and other stakeholders to identify business needs, understand drivers, and develop practical solutions that generate favorable results. - Oversee the transition of completed client and product solutions to permanent product owners or operational teams, ensuring appropriate ownership, documentation, controls, and readiness. - Ensure delivered solutions achieve their intended outcomes while operating securely, consistently, efficiently, and effectively within a strong control environment. - Support process re-engineering, operational tool adoption, data analytics, and continuous improvement initiatives that enhance service delivery and business performance. - Manage multiple concurrent projects and time-sensitive priorities while maintaining strong client relationships, professional communication, and delivery discipline. ### Requirements - Bachelor’s degree in Business, Operations, Project or Program Management, or a related field. - 5+ years of progressively responsible experience in business leadership roles, with significant experience working directly with clients and/or prospects. - Experience in Technical Solution Engineering, Service Execution, Service Solutions, IT Business Relationship Management, or a comparable client-facing role is a plus. - Experience working within an Agile development environment and familiarity with structured product or solution delivery methodologies. - Knowledge of extended service contracts and/or the broader service industry is highly desirable, along with an understanding of relevant industry and emerging market trends. - Demonstrated experience designing and implementing business solutions successfully, with a clear understanding of how processes, technologies, systems, and operational teams interact. - Strong analytical and problem-solving skills, with the ability to evaluate complex, time-sensitive information from multiple sources, make sound decisions, and communicate clear actions. - Excellent written and verbal communication skills, with the professional presence and polish required to engage confidently with clients and senior stakeholders. - Strong organizational and planning abilities, including the capacity to manage multiple projects simultaneously while maintaining structure, accuracy, and accountability. - Proven ability to navigate complex issues, develop practical solutions, and influence internal and external stakeholders toward common objectives. - Strong relationship-building skills, with the ability to establish trust, respect, and rapport while demonstrating a genuine understanding of a client’s business and priorities. - Consultative mindset with the ability to probe effectively, uncover client needs and business drivers, and translate those insights into valuable business solutions. - Structured, thoughtful approach to problem-solving, communication, and execution, combined with the ability to operate effectively in a matrixed environment. ### Benefits - Competitive annual salary range of **$122,400–$204,400**, with compensation determined based on factors such as experience, qualifications, and work location. - Opportunity to lead high-impact client and product initiatives serving MSOs and broadband providers. - Exposure to complex solution development spanning technology, operations, product, finance, marketing, logistics, payments, claims, and customer experience. - Collaborative, cross-functional environment with opportunities to work closely with senior internal and external stakeholders. - Opportunity to influence new business initiatives and help shape solutions from concept through implementation and operational adoption. - Professional growth through ownership of complex programs, client relationships, and strategic solution delivery. - U.S.-based full-time opportunity with a focus on innovation, practical problem-solving, service excellence, and continuous improvement. - Additional benefits and total rewards are determined by the hiring organization and discussed during the recruitment process.