Director, Commercial Excellence - CRM

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists The Opportunity Responsible for enabling predictable achievement of Commercial objectives across the U.S. Region for Cardiac Rhythm Management (CRM). Delivers strategies and process improvements using data, business intelligence and analytics that result in increased revenue and profitability. Partners closely with sales leadership and cross-functionally to identify, develop and deploy standardized systems and process to ensure sales and margin targets are met. What You’ll Work On Lead and develop commercial excellence principles that support ~$1 billion business and influences field execution for >1000-person sales organization. Develops and drives implementation of sales force effectiveness tools and process and ensures traction across all U.S. Areas. Guides the development, implementation, and adoption of the franchise-specific sales processes and related tools for use by managers and field personnel. Designs and implements innovative strategies through the development of business solutions concepts that maximizes customer access to Abbott CRM portfolio of products to include Power BI. Develops reporting, dashboards and analysis of all aspects of sales operations, gained market experience and knowledge to make recommendations that impact the Areas commercial strategy. Drives CRM customer segmentation strategy and analysis , implements market coverage models to include call planning and territory alignment, analyze sales force resource allocation, all to ensure maximizing of resources. Manage/lead key cross-functional projects to improve operational excellence and productivity. Set-up and implementation of the multi-channel strategy based on customer insights and market trends in the device industry in alignment with the marketing strategy and company objectives. Manages reporting and sales dashboards with relevant metrics and KPI’s. Represents Commercial key initiative projects cross-functionally to enhance overall analysis and insights capabilities to create consistent approach to business intelligence across the U.S. Launch, train, support and ensure adoption of application in the U.S. Provides analysis and implications of key learnings to be applied in the development of future best practices as related to sales and marketing practices, KPI’s, selling skills, sales management training. Required Qualifications Bachelor’s degree in relevant field. Minimum 7 years of experience in commercial management and/or sales execution roles, preferably in the medical device industry. Demonstrated business analytical capabilities and a track record of contingency planning with a Commercial Operations focus. Previous experience interfacing with Senior Leaders. Proven experience building and implementing business strategies that result in revenue and/or share gain. Prior experience managing programs or projects with proven success. Results-driven with ability to influence and effectively interact with cross-functional teams. Creative problem solver with strong interpersonal skills with capacity to work across boundaries using formal and influence skills. CRM product and business process knowledge. Excellent communication skills in both written and presentation methods. Preferred Qualifications Prior experience in a business consulting role. P&L responsibility. APPLY NOW Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal The base pay for this position is $149,300.00 – $298,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Support & Administration DIVISION: CRM Cardiac Rhythm Management LOCATION: United States > Austin : 8701 Bee Caves Rd ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: EEO is the Law link - Espanol: