Director, Community and Client Events

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Community and Client Events based in the Canada.** As Director, Community and Client Events, you will shape and lead a comprehensive community engagement strategy that strengthens client relationships and creates meaningful connections across the social good sector. You will bring together nonprofit organizations, foundations, grantmakers, and industry leaders through impactful events, peer learning initiatives, and digital communities. Your work will help clients share expertise, build relationships, and discover new ways to maximize their impact. You will also develop client advocacy programs and coordinate communications and industry partnerships to strengthen engagement throughout the client journey. Working across teams and with senior stakeholders, you will use client insights and performance data to guide strategy, measure results, and continuously improve community initiatives. This remote-first leadership opportunity combines strategic vision, relationship building, and hands-on execution in a purpose-driven environment focused on creating lasting social impact. ### Accountabilities - **Community Strategy and Leadership:** Develop and lead a comprehensive client community strategy that encourages connection, knowledge sharing, collaboration, and relationship building across the social good ecosystem. - **Client Events and Engagement:** Design and oversee flagship events, industry conferences, peer learning sessions, advisory groups, smaller gatherings, and digital community initiatives that deliver meaningful value to clients and sector leaders. - **Client Advocacy Programs:** Build and activate a network of client advocates who can mentor peers, share success stories, provide references and referrals, offer strategic feedback, and contribute to product development. - **Integrated Client Experience:** Connect events, educational programs, digital communities, communications, and in-product experiences into a cohesive engagement journey that supports clients throughout their relationship with the organization. - **Industry Presence and Partnerships:** Establish the strategy and standards for industry participation, including conferences, sponsorships, partnerships, and other sector gatherings that strengthen brand visibility and relationships. - **Client Communications:** Lead client communication planning and coordinate cross-functional teams around a consistent communication strategy and calendar. - **Stakeholder Relationship Management:** Build trusted relationships with clients, practitioners, nonprofit leaders, partners, and senior stakeholders to encourage collaboration, facilitate knowledge exchange, and identify emerging community needs. - **Performance Measurement and Optimization:** Define and monitor key performance indicators related to community health, engagement, repeat participation, client satisfaction, advocacy, referrals, retention, expansion, and brand affinity. - **Data-Driven Decision-Making:** Use client feedback, engagement data, and sector insights to guide strategic priorities, allocate resources, evaluate investments, and continuously improve community initiatives. - **Cross-Functional Leadership:** Influence and collaborate across teams to align community initiatives with broader client experience, marketing, product development, and business objectives. - **Change Management and Continuous Improvement:** Communicate strategic direction clearly, build alignment as priorities evolve, and ensure community programs remain relevant, effective, and responsive to client needs. - **Additional Responsibilities:** Perform other related duties as assigned to support organizational and community objectives. ## Requirements - **Industry Experience:** Significant experience in philanthropy, nonprofit organizations, associations, community building, or the broader social good sector, with a strong understanding of the people, challenges, and opportunities shaping the field. - **Community and Event Leadership:** A proven track record of developing and leading communities, professional networks, events, or engagement programs that generate measurable value for participants and organizations. - **Strategic Planning:** Strong strategic thinking skills, with the ability to translate broad objectives into focused strategies, actionable programs, and measurable outcomes. - **Relationship Building and Facilitation:** Excellent interpersonal and facilitation skills, with the ability to engage diverse stakeholders, build trust, foster peer learning, and facilitate productive discussions among practitioners and senior leaders. - **Client Engagement and Advocacy:** Experience developing programs that strengthen client relationships, encourage participation, support referrals, and turn satisfied clients into active advocates. - **Event and Partnership Management:** The ability to coordinate meaningful events, industry partnerships, sponsorships, and engagement initiatives that strengthen community participation and organizational visibility. - **Cross-Functional Collaboration:** A collaborative leadership style and the ability to influence teams and stakeholders across organizational boundaries without relying solely on formal authority. - **Data Analysis and Performance Management:** Comfort using client insights, engagement metrics, and performance data to evaluate impact, guide investment decisions, and improve programs over time. - **Communication Skills:** Strong written and verbal communication skills, with the ability to articulate a clear vision, align stakeholders, and communicate effectively with clients, partners, and internal teams. - **Decision-Making and Prioritization:** Sound judgment and the ability to balance client needs, sector knowledge, business objectives, and available resources when determining priorities. - **Change Leadership:** Experience creating clarity and alignment during periods of change, helping stakeholders understand strategic direction and adapt to evolving priorities. - **Learning and Curiosity:** A genuine interest in understanding different perspectives, encouraging knowledge sharing, and creating opportunities for people and organizations to learn from one another. - **Performance Orientation:** A results-driven mindset focused on community engagement, client satisfaction, advocacy, retention, expansion, referrals, and long-term relationship value. ## Benefits - **Competitive Compensation:** A competitive salary package, with the specific salary range not disclosed in the original job description. - **Comprehensive Benefits:** Access to a competitive employee benefits package. - **Flexible Paid Time Off:** A flexible PTO policy that allows you to manage your time while supporting personal well-being and professional responsibilities. - **Tuition and Lifestyle Reimbursements:** Financial support for learning, education, and eligible lifestyle-related expenses. - **Wellness Initiatives:** Tailored mindfulness and fitness programs designed to support physical and mental well-being. - **Remote Work Flexibility:** A remote-first working environment that offers flexibility in where and how you work within Canada. - **Professional Development:** Opportunities to collaborate across teams, broaden your expertise, and contribute to projects spanning different functions and areas of the business. - **Career Growth and Internal Mobility:** Opportunities to explore new roles, leadership positions, and career paths across departments. - **Autonomy and Ownership:** The freedom to take initiative, approach challenges creatively, and lead meaningful projects with responsibility and independence. - **Recognition and Appreciation:** A culture that values employee contributions and celebrates achievements. - **Purpose-Driven Work:** The opportunity to support foundations, grantmakers, nonprofits, and community organizations in strengthening relationships and advancing their social impact. - **Inclusive Workplace:** A commitment to equal employment opportunities, diversity, accessibility, and reasonable accommodations throughout the recruitment and employment process.