Director, Community & Subscriber Engagement - CNBC

Job description

Company Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description CNBC is seeking a Community & Subscriber Engagement Director to build and lead a new forums experience on CNBC.com that deepens audience connection, strengthens subscriber loyalty, and extends CNBC’s authority into interactive dialogue. These forums will function as Reddit-like rooms where subscribers can exchange ideas, ask questions, and engage directly with CNBC’s well-known talent through live conversations and expert-led discussions. This role is both strategic and operational: setting the vision, launching the platform, and guiding its evolution into a trusted destination for financial conversation. The ideal candidate is a strong manager and collaborative leader who can recruit, develop, and inspire a team while working cross-functionally with editorial, product, subscription, and talent partners. At a time when audiences are increasingly seeking connection—not just content—and AI tools deliver fast but impersonal answers, this leader will create a community experience that stands apart through human insight, expert access, and thoughtful moderation. Success in this role will be measured not only by engagement, but by the community’s impact on subscriber value, retention, and brand trust Responsibilities Launch and scale CNBC’s subscriber forums, including structure, guidelines, and moderation approach Hire, lead, and develop a community team and moderator network Develop engagement strategies that drive participation, loyalty, and subscriber retention Partner with editorial and CNBC talent to host live chats, AMAs, and expert discussions Monitor community health and refine strategy using engagement, safety, and retention metrics At CNBC Headquarters in Englewood Cliffs, NJ, you’ll have access to great perks and amenities:  Sweat it out -- Free onsite fitness center with state-of-the-art equipment, plus daily group classes  Eat up -- Gourmet cafeteria with daily specials plus soup and salad bars  Extras -- Dry cleaning, shoe shining and sneak peeks   Don’t have a car? No problem! We offer free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City  This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. Salary range: $180,000-$210,000. Additional Requirements: Interested candidates must submit a resume/CV through careers.versantmedia.com to be considered. Must have unrestricted work authorization to work in the United States. Qualifications Required Qualifications Proven experience building and managing online communities at scale Demonstrated leadership experience hiring and leading high-performing teams Success fostering healthy digital dialogue and establishing trust & safety standards Strong understanding of community platforms (e.g., Reddit, Discord, proprietary forums) Excellent communication, collaboration, and conflict-resolution skills Desired Characteristics (Nice-to-Haves) Experience in media, finance, or subscription-based businesses Background in audience engagement or subscription growth strategy Experience facilitating live digital events or talent-driven audience interactions Familiarity with moderation tools, safety workflows, and governance models Passion for building trusted, inclusive, and high-value communities Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com . VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.