Director, Compounding Operations - Romeoville, Illinois

Job description

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. The Director, Compounding Operations is the enterprise owner of compounding operations across Ro’s pharmacy network. This role is accountable for operational execution, quality, compliance, performance, inspection readiness, and scalable growth across both sterile and non-sterile compounding operations. Reporting directly to the VP of Compounding & Manufacturing, this leader oversees Lead Compounding Pharmacists across all current and future facilities, including Illinois and Florida. Site-level Lead Compounding Pharmacists and Pharmacists-in-Charge are responsible for local execution, while the Director defines the enterprise operating model, standards, systems, metrics, escalation pathways, and accountability framework required to drive consistent performance across the network. All compounding personnel align indirectly to this role through the site leadership structure. This is a hands-on enterprise leadership position requiring strong operational discipline, quality oversight, regulatory judgment, and the ability to build and scale controlled compounding operations. The role ensures that practices are standardized, documented, and aligned with USP <795>, <797>, and <800> across all sites. The Director partners closely with Pharmacists-in-Charge, Quality, Compliance, Operations, Legal, Product, and Supply Chain while maintaining clear accountability for cross-site consistency, performance management, operational controls, and escalation of compounding-related risks. This leader is ultimately accountable for the systems and controls that support finished-product quality, release readiness, inspection readiness, and overall compounding performance across Ro’s pharmacy network. The role is based on-site in Romeoville, Illinois, with travel to other compounding locations as needed. ### What You’ll Do - Lead end-to-end compounding operations across all sites, ensuring consistent execution, operational efficiency, and full regulatory compliance. - Serve as the subject matter expert for USP <795>, <797>, and <800>, maintaining continuous inspection readiness and leading internal, Board of Pharmacy, and regulatory audits. - Standardize and continuously improve compounding workflows, batch records, documentation practices, policies and procedures, and training programs across all sites. - Establish and enforce rigorous batch record review and verification processes across technicians, pharmacists, and Quality Assurance. - Lead deviation investigations and corrective and preventive actions in partnership with the Quality team, serving as the escalation point for compounding and quality-related issues. - Partner with Pharmacists-in-Charge and site leadership to strengthen daily execution, accountability, and performance across facilities. - Define, monitor, and improve key operational and quality metrics, including deviations, right-first-time performance, and throughput. - Produce high-quality, data-driven reports on compounding strategy, operations, quality, and compliance. - Ensure the qualification, maintenance, and ongoing compliance of compounding equipment and facilities. - Collaborate cross-functionally with Quality, Compliance, Legal, and Product teams to support operational initiatives and new product introductions. - Support the hiring, training, and professional development of compounding pharmacists and technicians. - Build and sustain a culture of compliance, uncompromising safety, accountability, and operational excellence. ### What You’ll Bring to the Team - Minimum of 5 years of experience in pharmacy compounding operations, with demonstrated expertise in both sterile and nonsterile compounding. - Advanced working knowledge of USP <795>, <797>, and <800>, including experience supporting regulatory inspections and internal and external audits. - At least 2 years of leadership experience managing pharmacists, pharmacy technicians, or compounding operations teams. - Deep, hands-on expertise in sterile and nonsterile compounding environments, including workflows, equipment, documentation, and operational controls. - Demonstrated experience partnering with Quality and Compliance teams in a regulated healthcare environment to implement and sustain compounding quality and compliance standards. ### Preferred Qualifications - Doctor of Pharmacy (PharmD) degree from an accredited college or school of pharmacy preferred. - Active, unrestricted pharmacist license in good standing; licensure in multiple states preferred. - Strong operational judgment, with the ability to maintain rigorous compliance standards while improving efficiency and execution. - Ability to operate independently, make sound decisions, and drive alignment across cross-functional stakeholders. - Demonstrated effectiveness in a fast-paced, high-growth, and evolving operational environment. - Willingness and ability to travel up to 30%. ### We’ve Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth stipends - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness